Back

Customer service

Dealing with different customer generations
In today’s world, it’s important to understand the different characteristics and buying habits of each generation to better serve them as customers. By doing so, we can provide personalized experiences that meet their needs and expectations.

 

World Class Customer Service, What is it?
Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer.World class customer care is not just about meeting but exceeding customer expectations and looking for opportunities to provide an unexpected wow moments in unique ways.

 

WIIFM – What’s in it for me to provide great customer service?
You don’t own the company and perhaps will not be paid more for providing great customer service so why should you bother? Read this article for some insight regarding this.

 

GROW Service questioning model
Questioning is an essential skill for being able to provide excellenct customer service, follow the below questioning model to identify your customer’s exact needs.

 

The Power of One agent
For every call center agent not in place when scheduled, there’s a huge impact on the Service Level. Read this article to find out more.

 

7 Defusing Techniques – Defusing angry customers
Seven proven techniques to use with angry customers before they completely blow up in your face.

 

Empathy Vs Sympathy
Find out a clear explanation of the difference between empathy and sympathy in this article.

 

Building Customer Rapport
A list of proven strategies to help you build better rapport with your customers

 

Roles of the customer service manager
Whether it is a service or product your organization offers, the customer service manager plays a crucial role in the whole customer experience. This article lists some of the most important roles of a customer service manager

 

What is Proactive customer management? (PCM)
Being efficient in conversations with customers is based around getting two fundamental aspects right – the direction of the conversation and the control of the conversation.

 

What is True Customer loyalty?
There are many ways we can define customer loyalty. A loyal customer is a customer who is extremely satisfied with your service and your after sales service as well that they remain your customer forever.

 

Greeting customers professionally
Whether you are in a retail store, hotel, receptionist in a company or in any customer facing situation those first few seconds set the tone and create that crucial first impression that your customer will have about you and your company.

36 Full Courses & 6 Mini Courses.

34 Full Courses & 6 Mini Courses

Get all available programs
& save ...!!

Price: $4499.95 $2995.95

Great Value For Money

Read More

Are You a
Visual, Auditory or Kinaesthetic ?

How well do you
cope under
pressure? .

Are You A
people person?
.

Forward looking, or
Stuck in a time
warp?

How content
are you?
.

How soft-centred
are you?
.

Find Out
Your Leadership
Style

How
Emotionally intelligent are You ?

Train The Trainer + Presenting With Impact

The Presenter-Trainer Package®

Train The Trainer

Presenting With Impact

Price: $359.95 $299.95

SAVE $59.95

Read More
Retail Excellence Series

Retail Excellence Series®

3 Complete Courseware
Packages in 1

Frontline Retail Selling Skills

Retail Sales Planning & Forecasting

Passionate Retail Experts

Price: $539.855 $349.95

Pay for 2 Get 1 Free

Read More
Sales excellence series

Sales excellence series®

3 Complete Courseware
Packages in 1

Sales Management

Professional Selling Skills

Sales Territory Planning & Routing

Price: $539.855 $349.95

Pay for 2 Get 1 Free

Read More
Call Center Excellance Series

Call Center Excellence Series®

4 Complete Courseware
Packages in 1

Handling angry and difficult callers

Call control

Find a way to say YES!

Successful telephone debt collection

Price: $719.95 $449.95

Pay for 2 programs and Get 2 programs Free

Read More
Communication Excellence Series

Communication Excellence Series®

4 Complete Courseware
Packages in 1

Communicating with clarity and impact

Negotiating for results

Conflict resolution

Presenting With Impact

Price: $719.95 $449.95

Pay for 2 programs and Get 2 programs Free

Read More
Customer Service Excellence Series

Customer Service Excellence Series®

5 Complete Courseware
Packages in 1

Vision, Energy & Passion To Serve

Pathways to service excellence

Find a way to say YES!

Passionate Retail Experts

Setting others up for success

Price: $899.75 $599.95

Pay for 3 Get 2 Free

Read More

Instant Download
Training packages

This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.

Price: $199.95 $179.95

No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success. Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general.

Price: $199.95 $179.95

A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams.

Price: $199.95 $179.95

All you need
to deliver a great training!

Our training material packages come with all you need to provide
a professional and accelerated learning solution with

training-materials-slides2

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

training-materials-student-workbook2

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

training-materials-trainer-guide2222

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

excercise-sheets2

Activity
/Exercise Sheets

Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.

additional-documents2

Additional
Support Documents

To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.

job_aid_forms2

Job Aids
& Forms

Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)

Get all our training Packages
and Save!

Save over $1500 and Get each full program for under $99.00 & 6 Mini Courses free
Site Guarding