Thursday, 8th December 2016

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

ZupplerPCICompliantBadge

Instant download training package

Customer-service-training-material  
Vision, Energy & Passion to serve
for only
Price: $199.95  $149.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

If you are in a managerial position, then the largest chunk of your responsibility is both to enhance and evaluate the performance of your people, but evaluating people can be tricky, managers need to be aware of the following common mistakes and traps when evaluating employees performance.


Unbalance: The issue here in evaluating performance happens when the manager focuses on one area where an employee is doing exceptionally good and ignoring other weaknesses. For example a manager focusing on an employees great customer service skills and ignoring the employee's poor teamwork spirit and unprofessional conduct with colleagues which is negatively affecting the team spirit.

Short memory effect : This happens when two weeks before the performance evaluation a poor performing employee starts to perform perfectly a manager may forget about the months of poor performance and unmet objectives and goals and remember only the recent outstanding performance.

 

Administrative-Assistant-Skills-training-course-material

Instant download training package 

Administrative Assistant Skills (Click to read more) 

This two day interactive workshop focuses on the skills professional administrative assistants need to successfully manage themselves and their work environment. The workshop presents techniques to improve verbal, non-verbal,

price: $ 199.95  $ 149.95

 

Great  guy/girl: Many managers absolutely dread conducting performance evaluations because it forces them to acknowledge the failings of their employees and then talk to their employees about those failings. Most managers would much rather give their employees good news rather than bad, but sometimes bad news is all you’ve got. But every manager must be prepared to give both if employees are to improve in their jobs and become more effective.

 Mirroring: This occurs when you fall into the trap of rating highly those employees who are most like you (same likes, dislikes, interests, hobbies, and so forth) and rating lowly those employees who are least like you. While the employees who are most like you will appreciate the favor, the employees you don’t favor won’t.

Putting them in boxes: Managers sometimes fall into the trap of stereotyping or preconceived notions of how their employees will react or believe . For example some managers will believe that women are better in serving customers so will naturally have the tendency to give female team members better ratings than male members in customer satisfaction.

Related articles

Situational Leadership

            Blanchard – Hersey Model What is Situational Leadership? The Situational Leadership method from Kenneth Blanchard and Paul Hersey ...

2012-03-09 20:51:29

SMART goals

A smart goal must be: Specific - Clear statement of what needs to be achieved Measurable - Clear method for obtaining evidence that it has been achieved Action-orientated/Achievable - Clear steps ...

2012-03-09 21:58:21

Effective goal setting

Setting goals and objectives shold be your number 1 priority if you want to take charge of both your professional and personal life, take control the wheel and get out of the backseat. ...

2012-02-11 21:46:57

Action centered Leadership

TASK/TEAM/INDIVIDUAL LEADERSHIP QUALITIES Any group will expect its leader to have certain qualities and these will vary with the situation. There is not, however, a standard mix of qualities ...

2012-02-11 13:14:17

Leadership & Management

Action Centered LeadershipAny group will expect its leader to have certain qualities and these will vary with the situation. There is not, however, a standard mix of qualities to make the ...

2013-02-10 13:58:56

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

03 Mar

What is performance appraisal?

Is a formal management system to evaluate the quality of an individual’s performance in ...

Read details
18 Feb

Meetings Etiquette

Meetings etiquette What do you think about meetings? are you attending too many? are ...

Read details
24 Oct

Brands and that emotional ...

One of the definitions of branding is that it is simply a promise, it is that promise ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405