Wednesday, 26th October 2016

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Communicating with Clarity and Impact
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Greeting customers , your crucial first impression

Whether you are in a retail store, hotel, receptionist in a company or in any customer facing situation those first few seconds set the tone and create that crucial first impression that your customer will have about you and your company. This may sound simple but it is one of the most important skills you should acquire to be a professional service or customer care agent. and by the way, this applies  also if you provide service over the phone you must work on developing a good warm greeting to your customer.

Always remember that you only have a few seconds to make a great first impression.

Why is greeting so critical?
A lot of things happen. They all take place within the first couple of minutes after a customer enters your store/compay/hotel...etc.. They immediately do a visual assessment: How does your place of business look? Is the merchandise appealing? Is the place welcoming?
when you first greet the customer you are selling yourself first, your business  second, the experience third, and the merchandise/service last. You want to get the customer feeling comfortable as soon as they walk into your place of business.

Remember these 3 greeting rules  :

1. Good Eye Contact
2. Great  Smile
3. Great Opener

So now lets look closer into how to make a professional greeting and introduction that can increase sales of your business as we said previously if you are in retail or providing any kind of service or in any professional business setting where you are tasked with greeting customers, here is how to do it professionally. We will look into two different scenarios , the first one is when a customer is approaching you at your work station. and the second one where you have to move and approach the customer to greet him/her and offer assistance or help.

First Scenario : when a customer is approaching you at your work station/desk :

Step1 : Introduction statement
Step2 : Gather info.
Step3 : Engage them in conversation
Step4 : Build bridges to the next step (whether it's making a sale or serving the customer )

Greeting step 1- Your introduction statement : How about opening up with something like  “ Thanks for coming in!”
Think about it. Your customer has an infinite number of choices and a limited amount of time. They could have done anything and yet they came into your store/company.



Instant download training package

Communicating with Clarity and Impact (Click to read more)

This high energy program focuses on the foundational communication skills: listening, asking insightful questions, and interpreting non-verbal communication (body language, voice tone).

price: $ 199.95  $ 149.95


Greeting step 2 - Gathering Free Information 
After your warm, inviting and professional greeting, you want to engage the customer in conversation. This is how we recommend you do it. You want to exchange names for the sake of personalizing the interaction. 
This is an example of how this might sound :
“Hi! Thanks for coming in! ,  John at your service sir , Is this your first time in our store/company?”
This welcome accomplishes a number of things:
It welcomes the customer and puts them at ease. It expresses gratitude for their presence. It is also a form of compliment, because you are complimenting the decision they have made in coming into the store/place of business. It provides the sales associate’s name. It collects the customer’s name, which can be used again throughout the sales process. This strengthens the relationship. There is nothing sweeter to the ears than hearing one’s own name. 
But, the key aspect of the above exchange is asking the customer if they have been in the store/business before – that is good information that can be useful to you later on in the conversation.
However, during this step of the greeting, your customer is providing all kinds of free information you can use during the upcoming conversation. You can use this free information to help you customize and personalize the offerings you make during the sales process.
Which leads you to step 3 and 4 to engage customers into conversation.

Second Scenario : When you approach customers wondering around  in your work location/store/company...etc.

Imagine this scenario 
The customer enters your store/place of business and a sales person approaches them and asks a question such as:

Can I help you?
Do you want any assistance?
Are you okay there?

come on honestly what do you think the customer's answers will be ?
No, thank you
I’m just browsing
I’m okay

Approaching Potential Customers
The point here is that you will get a greater response to sales questions if you first give the prospect a reason why they should answer. You will close more deals and increase sales. Before asking a question you should state your credentials and give the buyer a potential benefit that they can gain from talking to you. This can take just a few seconds, but it sets the scene and gets the customers talking.

When you first approach a retail customer tell them what you can do for them.
Tell them something, briefly about your experience, position in the business, qualifications, and how you can help them. Introduce yourself as an expert, an advisor, and someone that can help them to make informed choices.

So let’s see how we can change that

Here’s how to increase sales by doubling the number of customers that talk to you. Write a new, brief, introduction that you will now use when approaching customers.

The key elements of your new introduction are:
1. Your name
2. How you can help them ( Experience, qualifications ,..etc.)
3. An open question to start the conversation

6 Important things to remember about greeting :

1- Make the customer feel welcome and appreciated.
2- Make eye contact when greeting the customer.
3- Never address a customer from behind – that’s scary and creates unwanted pressure.
4- Address customers from a reasonable distance -- no shouting across the store/work station.
5-  Create your unique, memorable greeting
6- Never stop greeting! If you pass customers/colleagues  in the store/company, make sure to acknowledge them with a friendly smile!

 Goodluck with  your new customer encounters, remember these first few seconds are crucial so try to make the best of them and create your own unique great warm greeting.

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"LEAD, MOTIVATE & INSPIRE" with a plethora of activities and concepts exploring leadership's critical success factors. If you're planning to deliver a leadership training program soon, check this training package out first.
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Sales excelllence series training package
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3 complete professional sales training programs
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What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:

I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price!
I will return to your website as needed and will recommend your products and services to fellow consultants.

Angela Walton, Atlanta, Georgia USA

As a trainer, I found the Time Management Training course very comprehensive and easy to follow. I especially like the experiential aspects of the course content delivery. Every module of this package is laid out extremely well, including easy to follow lists such supplies required.

Roland Franquez, Safety, Training and Quality Assurance Manager, Inc. USA.

TCM training materials are professionally written state of the art and masterfully done with up to date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

Peter Morrison, Sales & Marketing trainer


The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Why buy our training course material packages?

invest Great value for a small investment

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program. 

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You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages) 

 customiz Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition  or incorporation into your own existing course materials.

idea Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of  self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven  your existing course materials.

down Download and get it immediately

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Deliver fun, effective and professional trainings easily!

Even if you are delivering training for the first time, our training materials will guide you step by step. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training program yourself or through a professional trainer.

Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.

We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees.

For Trainers

Save yourself hours of development and research time. You can use our affordable, content rich training materials to deliver an exceptional training program. Or, you can use our modules to enhance and enrich your current course materials with fresh, new, and proven models, concepts, interactive games, activities, and exercises. That way, you can focus all your effort on the delivery of your program and ensure the maximum return on your training investment.

For People Managers

Discover the trainer in you and take charge of developing your people; after all as a leader, developing your team should be your number one priority. Our affordable courseware packages and training course materials will allow you to do just that. Our courseware materials are well structured, organized, and easy to use. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably.

Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training course material packages and provide your team with a short powerful session during team meetings or huddles to stress on a specific key skill/s that serves key development area/s. Remember as a people manager, you are the one who is ultimately responsible for developing your team.

To find out more about our course material packages , please take a few minutes to read our frequently asked questions or take a look at our testimonials page and read what trainers, consultants, leaders and business professionals who used our training materials said.


Some of our satisfied clients and multi-national corporations who rely on us for their training and development needs from different industries and sectors.
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You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.


Even if you are delivering training for the first time, our training materials will guide you step by step through each course. Our materials have an easy to follow format and instructions that explain all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training course yourself or through a professional trainer. This is a very affordable solution that ensures maximum return on your training investment.


Our training course materials and courseware packages result from over 14 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.


Each of our full course packages includes a fun and competitive review exercise that tests participants’ retention of what they learned in the course. Add a prize for the winning team, and you will end each training course on a high note.


People learn better by doing activities than by listening to you talk. Our training materials and courseware packages are packed with activities and exercises. To help you make your training course even more hands-on, informative, and fun, each of our full course materials and courseware packages comes with a bonus activities folder: 22 additional activities, games and ice breakers. These bonus activities will help you extend and enrich your course, add more interaction, and provide more options for activities and exercises.

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In addition to our professionally designed, customizable training materials and courseware packages, we offer free comprehensive resources on our website. Looking for training articles, activities, and assessment tools? Find them for FREE on our site. Whether you are a trainer looking for ideas, a manager looking to develop your team, or person looking for self-development, you will find a wealth of valuable free training materials and resources on our site. Feel free to browse through our resources, activities, and articles to develop yourself or others. We hope you enjoy our site and find it useful. Please recommend us to others.

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If your employees can’t be gone for a full day, our 2/3 hour Mini Courses solve the problem. These quick, compact, and effective courses are designed to deliver comprehensive 2 to 3 hour sessions on specific topics, These courseware packages include skill practices you can customize to fit your training needs or integrate into your existing course materials.

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    Texas USA 77057
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