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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |

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To take the assessment Just click here Evaluate your coaching skills
Getting ready to coach someone to help them improve their performance?
For better coaching results, consider answering the following questions first before attempting to coach:
What opportunities does my role provide for me to coach my staff, peers or even my boss?
How exactly can coaching help improve the current situation versus just telling them what to do or just ignoring the issue?
Which of my staff really needs coaching to improve their performance?
What is the person i'm about to coach doing specifically that needs to change? (Must be very specific and have evidence)
What specific changes or improvements do I want to see and how after the changes are implemented do I know that the situation is good enough? (Must be very specific)
What is the benchmark that needs to be achieved and are the people capable of achieving this or not?
What are the most important questions do I need to ask the person I'm going to coach?
When will I have to be more directive and less questioning and vice versa?
What milestones to set and when should I check for progress?
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Training Articles
World Class Customer ...
Delivering world class customer care means having the capacity to provide a ...
Read detailsUsing NLP Anchoring technique ...
What is NLP Anchoring? (How to use it in a sales setting?) The idea is simple, get ...
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30 Full Courses | 6 Mini Courses |
Most Popular Articles
World Class Customer ...
Delivering world class customer care means having the capacity to provide a ...
Read detailsUsing NLP Anchoring technique ...
What is NLP Anchoring? (How to use it in a sales setting?) The idea is simple, get ...
Read detailsCoaching for Better ...
Coaching is an ongoing process of working with employees to help them improve their ...
Read details