Instant download training package
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Frontline Retail Selling Skills
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Price: $199.95 $179.95
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FULL COURSE PACKAGES
MINI COURSE PACKAGES
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |
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Fun, competitive review game to end on a high note! |
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Self Discovery tools available:
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Understanding Behavior Styles will help you understand your style of behavior and the style of others. It will help you manage relationships in your workplace AND at home.
Please Click here to take the self assessment and find out your personality style
Assertiveness is defined as upholding one’s own integrity and dignity whilst at the same time encouraging and recognising this behaviour in others. Click here to take the nbsp;assertiveness test and find out if you are Assertive, Submissive or Agressive
There is no ‘right’ culture, only that which fits certain organisations – however we may decide there is a preferred culture over another.
Please Click here to take the Assessing Your Organisation’s Culture.
Find out your dominant learning style are you Visual, Auditory or Kinesthetic? take the test and also find out what each style means!
Please click here for the VAK learning styles questionnaire
This short 12 question assessment will give you an indication of your skills using the phone as well as your basic telephone manners and etiquette in a business setting.
Please Click here to Evaluate your telephone skills and manners.
This emotional intelligence self assessment diagnostic tool will tell you how emotionally intelligent you are
Please Click here to Find out How Emotionally Intelligent you are ?
Find out if you have some psychopatic traits here by taking this 10 question test
Click here to Find out if you are a psychopath
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Find out what kind of leader are you? A task oriented results driven or are you more consensual and democratic ?
This 15 question evaluation will give you an indication of your leadership style and also give you an explanation of each style.
Please Click here to Find out your leadership style.
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Please Click here to Evaluate your Current Level of Presentation Skill
This self assessment will give you a very general idea of how you stand in relation to change. Click here to take the "Readiness for change self assessment"
Take this quick creativity quiz and find out if you are creative, Click to find out How creative are you?.
Listening as a skill is crucial to how good you are as a communicator. Take this quick 10 question test and get a general evaluation of your listening skills.
Please click here to "Find out how good a listener are you ?"
Please Click here to Understand your representational system
This self assessment will give you a general idea about how confident are you.
Click here to take the "Confidence Quiz"
Please Click here to evaluate your time management skills by taking the Managing Time Self Evaluation.
How have you been managing your time lately ? do you tend to procrastinate and put things off and off ? take this quick 15 question test and find out!
Please click here for the Do you Procrastinate test?
Take this quick 10 question evaluation to get some insight about your coaching and feedback skills.
Please Click here to Evaluate your Coaching Skill
We all have different approaches and strategies that we usually follow when we are faced with a conflict situation. Find out your conflict strategy by taking the Conflict quiz
As a pre-training assignment we would like you to conduct two mystery shopping calls to two key competitors to assess their Customer experience. (Please note that this exercise is to assess your experience as a customer, NOT the competitors’ product offering or prices etc.). Click here for the Pre-training Mystery Shopping Activity
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Coaching: Coaching is strategically guiding someone into improved performance through ...
Read More ...A PESTLE analysis is mainly involved with studying all the external factors that can ...
Read More ...The purpose of this page is to look at nine ways of closing the sale. Any examples that ...
Read More ...Get all available programs and save !!
For only $2995.95
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| 30 Full Courses | 6 Mini Courses |
Greeting customers , your crucial first impression Whether you are in a retail store, ...
Read More ...The below 8 steps give you an overall view of the general actions that should be followed ...
Read More ...APAC Model for handling objections : An objection is good news. When a customer ...
Read More ...
The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.
Nige O'Shea FIMI, Professional Inspirations Ltd. UK
TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...
Craig Hines, innov8 Performance Limited, UK
I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...
Alan Lloyd, Team Leader,EU Support to Civil Society Project
TRAINING COURSE MATERIALS
Retail sales forecasting and planning
