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|Ten Best Practice Customer Service Techniques|
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| Communication Excellence series®
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| Call Center Excellence series®
| The Presenter-Trainer Package
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- Last Updated: Friday, 25 September 2020 19:28
What you can and can’t do with your training package?
Please find below a summary of our terms of sale and use for our training material packages. You can read through this brief summary version of do’s and don’ts or read further below the full legal document.
What you can do:
- Use your training package as many times as you please to deliver instructor led training in a classroom setting.
- Print and handout the student workbook and various activities and exercises that came with your training package in addition to any other part of the package as you see may be helpful to your class participants.
- Further customize and tailor the course content to fit your specific training needs.
What you cannot do:
- Reproduce or resell the training materials in any format
- Create E-learning modules and use the materials as any type of online or web-based learning or loaded into an LMS.
- Modify and attempt to resell the training materials by any means either online or offline
- Each program is licensed to the person who made the purchase for his/her personal use only. The training material package may not be given to colleagues or friends. In such cases, the person who made the original purchase needs to contact us to purchase additional licenses.
Scitron Training and Consulting/ TrainingCourseMaterial.com reserves the right to resort to legal action in case of violation of these terms and conditions.
Terms of Sale and Use
Scitron Training and Consulting / TrainingCourseMaterial.com makes available through this site several services, including but not limited to, readymade training materials for the use of trainers and team leaders to deliver classroom training, and other similar services. You are solely responsible for providing any and all means and equipment by which to use the services here provided, and any other services offered in the future.
Scitron Training and Consulting / TrainingCourseMaterial.com makes no representation that the services provided here are appropriate for use in any specific country or jurisdiction. All individuals accessing this site do so at their own risk and are responsible for complying with any laws of any government that could restrict said access.
Third Party Links
Linking to This Site
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this Website in breach of these conditions you shall indemnify us for Any loss or damage suffered to this Website as a result of such linking.
We reserve the right to withdraw linking permission without notice.
By visiting the Website, you agree that the laws of _The United States of Amercia, without regard to principals of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and Scitron Training and Consulting / TrainingCourseMaterial.com.
The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. In the event of any dispute or claim in contract, tort, or statutory law, arising out of this Agreement, the parties agree that said dispute or claim shall be resolved by arbitration, according to the rules of the American Arbitration Association, and that said arbitration shall be held in The United States, or such other mutually agreeable arbitration service or location to which the parties may agree. The paragraph headings used in these Terms and Conditions are for convenience only and shall not in any way affect the interpretation of any provision.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of this Site; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam", or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Scitron Training and Consulting / TrainingCourseMaterial.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
You must not impersonate any person or entity while using this site.
You must not threaten, harass, defame, defraud, or intimidate any individual or entity while using this site.
You must not use this site to breach the security of any account of any individual or entity.
Scitron Training and Consulting / TrainingCourseMaterial.com will report any such violation(s) of these terms to the relevant law enforcement authorities and disclose your identity to them.
Intellectual Property, Software and Content
The intellectual property rights in all software, training material packages and content made available to you on or through this Website remains the property of Scitron Training and Consulting / TrainingCourseMaterial.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Scitron Training and Consulting / TrainingCourseMaterial.com and its licensors. You may store, print and display the content supplied solely for your own personal use and to train others within a classroom setting. You are not permitted to publish, resell, manipulate, distribute, share, or otherwise reproduce, in any format either online or offline, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
You agree to pay the purchase price as posted on this site.
The purchase price shall be payable in full on the date selected by the buyer at Checkout.
Any portion of the purchase price still unpaid 30 days after the due date shall be considered past due. Past due payments are subject to a late fee of the lesser of 1.5% per month, or the highest rate allowed by the law governing this agreement. Scitron Training and Consulting / TrainingCourseMaterial.com shall have the right to pursue any and all legal remedies available, and may collect from Buyer the costs of collection, including, but not limited to, court costs and reasonable attorney fees.
Delivery shall be made by download, in accordance with the policies of Scitron Training and Consulting. Download times may vary according to availability and are subject to any delays resulting from matters beyond our control, for which we will not be responsible.
In order to contract with Scitron Training and Consulting / TrainingCourseMaterial.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Scitron Training and Consulting / TrainingCourseMaterial.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Additional costs may apply to an order; such additional charges are clearly displayed where applicable and included at Checkout.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once your order has been downloaded, and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods or services you have purchased as listed in the confirmation email.
Limited Warranty and Return Policy
The following shall apply as the sole warranty under this agreement:
Products purchased from this site will be in good condition and free from defects when downloaded. This warranty will last for 30 days from the date of delivery. Should Scitron Training and Consulting / TrainingCourseMaterial.com elect to change its warranty policy, the policy in effect the date of shipment shall be in effect for an order.
If you are not satisfied with the product for any reason, you may receive a full refund within 3 days of the delivery of your order.
Notwithstanding the above, if the product is not delivered, will not download, will not open, or has other major defects that prevent you from using it, after reasonable efforts have been made to fix the problem, you may receive a full refund within 30 days of the acceptance of your order.
In the event that one of these circumstances applies, and we are not able to rectify the situation after a reasonable opportunity to do so, we will give a full refund. As a condition of the refund, the customer shall delete the product from his/her computer and dispose of any and all physical versions of the product. Failure to do so will be considered violation of intellectual property rights law. Customer must verify that this step has been completed in order to receive a refund.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, Scitron Training and Consulting / TrainingCourseMaterial.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability
to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
Disclaimer as to ownership of trade marks, images of personalities and third-party copyright
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Scitron Training and Consulting / TrainingCourseMaterial.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Scitron Training and Consulting / TrainingCourseMaterial.com.
You agree to indemnify, defend and hold harmless Scitron Training and Consulting / TrainingCourseMaterial.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Scitron Training and Consulting / TrainingCourseMaterial.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Scitron Training and Consulting / TrainingCourseMaterial.com.
Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director or authorized officer of Scitron Training and Consulting / TrainingCourseMaterial.com.
This privacy statement describes how Scitron Training and Consulting collects and uses the personal information you provide on our app or website: trainingcoursematerial.com. It also describes the choices available to you regarding our use of your personal information.
Collection and Use of Personal Information
We collect the following personal information from you
ñContact Information such as name, email address, mailing address, phone number
ñBilling Information such as credit card number, and billing address
ñUnique Identifiers such as user name, account number, password
ñPreferences Information such as product wish lists, order history, marketing preferences
As is true of most Web sites and apps, we automatically gather information about your computer/device, such as your IP address, browser type, referring/exit pages, and operating system.
We use this information to
ñSend you an order confirmation
ñRespond to customer service requests
ñAdminister your account
ñRespond to your questions and concerns
Information Obtained from Third Parties
We may obtain address information about you from third party sources to verify your address so we can to prevent fraud, or otherwise protect our rights in our materials and under this Agreement. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may also disclose your personal information
ñas required by law such as to comply with a subpoena, or similar legal process
ñwhen we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
ñif Scitron Training and Consulting is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
ñto any other third party with your prior consent to do so.
Cookies and Other Tracking Technologies
We may use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.
Our Web pages may also contain electronic images known as Web beacons (sometimes called single-pixel gifs) that are set by our third-party partners. Web beacons are used along with cookies enabling our partners to compile aggregated statistics to analyze how our site is used.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of Scitron Training and Consulting. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can
Use of files sent to us for availing our services
The Site and app receives video and other files from users as part of its function. We urge you to use discretion in sending us files that may be sensitive to you or to third parties. By uploading a file to this application or website, you are granting to Scitron Training and Consulting unrestricted rights to use those files in any way, including publishing the contents of said files.
Changing the information we hold about you
If you would like to change the registration information we hold about you from our registration database, you may do so by sending an email message.
Notification of privacy statement changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
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