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Communication Skills
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |
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Retail sales forecasting and planningfor only
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All Courseware Packages
Full Course Packages
Administrative Assistant Skills
- Change Matters
- Communicating with Clarity and Impact
- Conflict Resolution
- Creative problem solving & Decision making
- Front Line retail selling skills
- Handling angry and difficult callers
- Negotiating For Results
- New College Instructor Orientation
- Passionate Retail Experts
- Presenting With Impact
- Professional Selling Skills
- Retail Sales Planning and Forecasting
- Sales Management
- Sales Territory Planning & Routing
- Setting Others For Success
- Time Management
- Train the Trainer
- Vision, Energy & Passion to serve
- Mini Course Packages
- Retail excellence series®
- Communication excellence series®
- Sales excellence series®
- The Presenter-Trainer Package
- Free Training Resources
- Free Training Articles
- Anger Management & Positive thinking
- Branding & Marketing
- - Main Branding Terminology
- - Effective ads scheduling
- - Simple steps to create a marketing plan
- - Packaging products to increase sales
- - Membership programs as a marketing tool
- - How to create an irresistible offer your prospects cannot resist ?
- - Why Create Brands ?
- - Brands and that emotinal connection
- Business Ethics & Etiquette
- - Proper Business Introductions
- - Business meals,Parties & Events
- - Meetings Etiquette
- - Cubicle / Partitioin Etiquette
- - Etiquette with VIP's
- - Complaint Handling Etiquette
- - Sexual Harassment at work
- - Travelling with colleagues
- - Billing your company for Expenses
- - Romance At work
- - Etiquette with the disabled
- - Tactful bill collection
- Conflict Resolution, Influencing & Negotiation skills
- - Negotiating and Dealing with conflict
- - Resolve conflict now
- - Cost vs potential benefits of conflict
- - Reacting to conflict
- - Third party interventions: Mediation and Arbitration
- - Why we avoid dealing with conflict
- - Essential Elements of a good Resolution
- - What not to say while resolving conflct
- - The 4 keys to influencing others
- - Influencing do's and dont's
- - How to disagree Agreeably
- Coaching & Feedback
- - What is coaching all about ?
- - Coaching for Better performance
- - Qualities & Skills of a coach
- - Why Coaching and feedback goes wrong ?
- - GROW coaching model
- - The Body Coaching Model
- - Giving proper feedback
- - Receiving Feedback
- - Giving Negative Feedback
- - Top 10 Feedback tips
- - STAR feedback Model
- - The 10 Coaching commandments
- - Different types of coaches
- - Giving feedback as part of coaching
- - Choosing an area to coach to improve performance
- - Coaching/Training/Counseling/Mentoring - Clearing out the confusion
- Creativity, Problem solving , Decision making & Lateral Thinking
- - Defining Lateral thinking,parallel thinking , creativity and innovation
- - How to think lateral ?
- - 8 Blocks to Creative thinking
- - Problem solving & Decision making
- - Fishbone /Cause and Effect Diagrams - Ishikawa
- - Decision making : Force Field Analysis
- - Solution Generation : Brainstorming and Revers brainstorming
- - Brainstorming Ground rules
- - SCAMMPERR - As a creativity tool
- - Do Bono's 6 thinking hats
- Communication skills
- Customer service
- - World Class Customer Service, What is it ?
- - WIIFM - What's in it for me to provide great customer service?
- - GROW Service questioning model
- - The Power of One agent
- - 7 Defusing Techniques - Defusing angry customers
- - Forbidden service phrases
- - Empathy Vs Sympathy
- - Building Customer Rapport
- - Roles of the customer service manager
- - What is Proactive customer management ? (PCM)
- - What is True Customer loyalty?
- - Greeting Customers Professionally
- Human Resources Management
- - What is Performance appraisal?
- - What is a competency?
- - Interviewing primer
- - Types of interviews
- - Effective Interviewing questions
- - Evaluating Resumes
- - Ending interviews professionally
- - Evaluating Interview results
- - Orientation of new employees
- - Biggest Interviewing mistakes
- - The Selection process
- - Job Analysis-description-sepcification
- - Career Development Plans
- - Using Internal Vs External Trainers
- - Measuring Training ROI for sales and Service staff
- - Kirkpatrick's Four levels of training evaluation Model
- Leadership & Management
- - Action centered Leadership
- - Manager Vs Leader
- - Effective goal setting
- - SMART goals
- - Are you micromanaging ?
- - Managing Up
- - preparing-a-business-plan
- - Steps to evaluate your staff
- - Steps to discipline employees
- - Make your meetings work
- - Managing teams performance
- - What to watch out for when evaluating employees
- - Situational Leadership
- - Leaders and Corporate Culture
- Neuro Linguistic Programming (NLP)
- Presentation skills
- - Preparing and Structuring your presentation
- - Making a positive first impression
- - Practical presentation pointers
- - Practical Presentation design tips
- - Stress & Presentation
- - Dealing positively with nervousness
- - Know your audience
- - Using Slides and Visuals
- - Using your eyes while presenting
- - Improving your Tone of voice
- - 6 Step process for delivering your presentation
- - Sounding more Powerful and Positive
- - Sounding more Positive and Authoritative
- - Handling Questions and Answers
- - Handling challenging presentation situations
- - Projecting a professional image
- - Openning and Ending with a BANG
- Professional sales skills & sales Techniques
- - Selling to different Personalitiy styles
- - Handling Objections
- - Techniques for handling objections
- - Selling Features, Advantages and Benefits
- - Classic closing techniques - Oldies and Goodies
- - 9 Closing Techniques
- - Advice from giants of sales
- - networking
- - OPEN Question Selling Technique
- - Cross-selling & Up-selling
- - Practical new sales staff management & Motivation tips
- Strategic Planning and Thinking
- - What is a strategic plan ?
- - Visioning & Alignment
- - 8 Step strategic planning process
- - Assessing your mission statement
- - Evaluating your organizational values
- - Visioning : Forming a strategic vision
- - What is a SWOT analysis ?
- - What is PESTLE analysis ?
- - What is corporate culture ?
- - Communicating corporate culture
- Team Building
- Time & Stress Management
- - Managing Your time
- - Effective Delegation
- - Setting Priorities
- - Effective Meetings management
- - Dealing with Common time wasters
- - Quick Stress reduction steps
- - 6 Stress Busters
- - Steps to reduce stress for your staff
- - 12 Ways to Kill procrastination
- - Dealing with interruptions
- - Tips on planning your diary
- - How to plan your day ?
- - Efficiency Vs Effectiveness
- - Urgent vs Important
- - Making the best use of your time
- Free Assessment Tools
- Do You Procrastinate?
- How Good a Listener Are You?
- Evaluate your current level of presentation skills
- How Do You Value Other People’s Time?
- Leadership Styles Questionnaire
- How Emotionally Intelligent am I?
- Telephone Skills - Self Assessment
- VAK learning styles questionnaire
- Evaluate your coaching skills
- How creative are you?
- Are you a psychopath free self assessment
- Readiness for change
- understanding your representational system questionnaire
- Understanding your representational system
- Understanding your representational system auditory
- Understanding your representational system kinaesthetic
- Assessing your own workplace culture
- Assessing your own workplace culture questionnaire
- understanding your representational system questionnaire explanation
- Confidence Quiz
- Managing time self evaluation
- Free Games & Activities
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3 complete professional sales training programs
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4 complete professional Call Center training programs
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PRICE: $719.85 $449.95
Training Articles
27
Feb
Force Field Analysis
A Decision Making tool Force-Field Analysis is a tool for studying a ...
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12
Mar
Practical Presentation design ...
The great majority of delivery problems that presenters experience are the consequence of ...
Read details
15
Feb
Anger Anatomy
We all recognise an angry face when we see one no matter where we are in the world, anger ...
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Most Popular Articles
27
Feb
Force Field Analysis
A Decision Making tool Force-Field Analysis is a tool for studying a ...
Read details
12
Mar
Practical Presentation design ...
The great majority of delivery problems that presenters experience are the consequence of ...
Read details
15
Feb
Anger Anatomy
We all recognise an angry face when we see one no matter where we are in the world, anger ...
Read details
Now get the complete
4 complete training packages for one low price
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Nige O'Shea FIMI, Professional Inspirations Ltd. UK
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
Craig Hines, innov8 Performance Limited, UK
Alan Lloyd, Team Leader,EU Support to Civil Society Project
