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Full Course Packages
Administrative Assistant Skills
- Change Matters
- Communicating with Clarity and Impact
- Conflict Resolution
- Creative problem solving & Decision making
- Front Line retail selling skills
- Handling angry and difficult callers
- Negotiating For Results
- New College Instructor Orientation
- Passionate Retail Experts
- Presenting With Impact
- Professional Selling Skills
- Retail Sales Planning and Forecasting
- Sales Management
- Sales Territory Planning & Routing
- Setting Others For Success
- Time Management
- Train the Trainer
- Vision, Energy & Passion to serve
- Mini Course Packages
- Retail excellence series®
- Communication excellence series®
- Sales excellence series®
- The Presenter-Trainer Package
- Free Training Resources
- Free Training Articles
- Anger Management & Positive thinking
- Branding & Marketing
- - Main Branding Terminology
- - Effective ads scheduling
- - Simple steps to create a marketing plan
- - Packaging products to increase sales
- - Membership programs as a marketing tool
- - How to create an irresistible offer your prospects cannot resist ?
- - Why Create Brands ?
- - Brands and that emotinal connection
- Business Ethics & Etiquette
- - Proper Business Introductions
- - Business meals,Parties & Events
- - Meetings Etiquette
- - Cubicle / Partitioin Etiquette
- - Etiquette with VIP's
- - Complaint Handling Etiquette
- - Sexual Harassment at work
- - Travelling with colleagues
- - Billing your company for Expenses
- - Romance At work
- - Etiquette with the disabled
- - Tactful bill collection
- Conflict Resolution, Influencing & Negotiation skills
- - Negotiating and Dealing with conflict
- - Resolve conflict now
- - Cost vs potential benefits of conflict
- - Reacting to conflict
- - Third party interventions: Mediation and Arbitration
- - Why we avoid dealing with conflict
- - Essential Elements of a good Resolution
- - What not to say while resolving conflct
- - The 4 keys to influencing others
- - Influencing do's and dont's
- - How to disagree Agreeably
- Coaching & Feedback
- - What is coaching all about ?
- - Coaching for Better performance
- - Qualities & Skills of a coach
- - Why Coaching and feedback goes wrong ?
- - GROW coaching model
- - The Body Coaching Model
- - Giving proper feedback
- - Receiving Feedback
- - Giving Negative Feedback
- - Top 10 Feedback tips
- - STAR feedback Model
- - The 10 Coaching commandments
- - Different types of coaches
- - Giving feedback as part of coaching
- - Choosing an area to coach to improve performance
- - Coaching/Training/Counseling/Mentoring - Clearing out the confusion
- Creativity, Problem solving , Decision making & Lateral Thinking
- - Defining Lateral thinking,parallel thinking , creativity and innovation
- - How to think lateral ?
- - 8 Blocks to Creative thinking
- - Problem solving & Decision making
- - Fishbone /Cause and Effect Diagrams - Ishikawa
- - Decision making : Force Field Analysis
- - Solution Generation : Brainstorming and Revers brainstorming
- - Brainstorming Ground rules
- - SCAMMPERR - As a creativity tool
- - Do Bono's 6 thinking hats
- Communication skills
- Customer service
- - World Class Customer Service, What is it ?
- - WIIFM - What's in it for me to provide great customer service?
- - GROW Service questioning model
- - The Power of One agent
- - 7 Defusing Techniques - Defusing angry customers
- - Forbidden service phrases
- - Empathy Vs Sympathy
- - Building Customer Rapport
- - Roles of the customer service manager
- - What is Proactive customer management ? (PCM)
- - What is True Customer loyalty?
- - Greeting Customers Professionally
- Human Resources Management
- - What is Performance appraisal?
- - What is a competency?
- - Interviewing primer
- - Types of interviews
- - Effective Interviewing questions
- - Evaluating Resumes
- - Ending interviews professionally
- - Evaluating Interview results
- - Orientation of new employees
- - Biggest Interviewing mistakes
- - The Selection process
- - Job Analysis-description-sepcification
- - Career Development Plans
- - Using Internal Vs External Trainers
- - Measuring Training ROI for sales and Service staff
- - Kirkpatrick's Four levels of training evaluation Model
- Leadership & Management
- - Action centered Leadership
- - Manager Vs Leader
- - Effective goal setting
- - SMART goals
- - Are you micromanaging ?
- - Managing Up
- - preparing-a-business-plan
- - Steps to evaluate your staff
- - Steps to discipline employees
- - Make your meetings work
- - Managing teams performance
- - What to watch out for when evaluating employees
- - Situational Leadership
- - Leaders and Corporate Culture
- Neuro Linguistic Programming (NLP)
- Presentation skills
- - Preparing and Structuring your presentation
- - Making a positive first impression
- - Practical presentation pointers
- - Practical Presentation design tips
- - Stress & Presentation
- - Dealing positively with nervousness
- - Know your audience
- - Using Slides and Visuals
- - Using your eyes while presenting
- - Improving your Tone of voice
- - 6 Step process for delivering your presentation
- - Sounding more Powerful and Positive
- - Sounding more Positive and Authoritative
- - Handling Questions and Answers
- - Handling challenging presentation situations
- - Projecting a professional image
- - Openning and Ending with a BANG
- Professional sales skills & sales Techniques
- - Selling to different Personalitiy styles
- - Handling Objections
- - Techniques for handling objections
- - Selling Features, Advantages and Benefits
- - Classic closing techniques - Oldies and Goodies
- - 9 Closing Techniques
- - Advice from giants of sales
- - networking
- - OPEN Question Selling Technique
- - Cross-selling & Up-selling
- - Practical new sales staff management & Motivation tips
- Strategic Planning and Thinking
- - What is a strategic plan ?
- - Visioning & Alignment
- - 8 Step strategic planning process
- - Assessing your mission statement
- - Evaluating your organizational values
- - Visioning : Forming a strategic vision
- - What is a SWOT analysis ?
- - What is PESTLE analysis ?
- - What is corporate culture ?
- - Communicating corporate culture
- Team Building
- Time & Stress Management
- - Managing Your time
- - Effective Delegation
- - Setting Priorities
- - Effective Meetings management
- - Dealing with Common time wasters
- - Quick Stress reduction steps
- - 6 Stress Busters
- - Steps to reduce stress for your staff
- - 12 Ways to Kill procrastination
- - Dealing with interruptions
- - Tips on planning your diary
- - How to plan your day ?
- - Efficiency Vs Effectiveness
- - Urgent vs Important
- - Making the best use of your time
- Free Assessment Tools
- Do You Procrastinate?
- How Good a Listener Are You?
- Evaluate your current level of presentation skills
- How Do You Value Other People’s Time?
- Leadership Styles Questionnaire
- How Emotionally Intelligent am I?
- Telephone Skills - Self Assessment
- VAK learning styles questionnaire
- Evaluate your coaching skills
- How creative are you?
- Are you a psychopath free self assessment
- Readiness for change
- understanding your representational system questionnaire
- Understanding your representational system
- Understanding your representational system auditory
- Understanding your representational system kinaesthetic
- Assessing your own workplace culture
- Assessing your own workplace culture questionnaire
- understanding your representational system questionnaire explanation
- Confidence Quiz
- Managing time self evaluation
- Free Games & Activities
