Training course material sample slides Handling angry and difficult callers

Monday, 24th February 2020

Training Materials & Courseware Resource

Home

Courses By Category

Full courses (1-2 day courses)

Courses By Category

Full courses (1-2 day courses)

Free Training Articles

Free Assessment Tools

Free Games & Activities

Free Trainer Tips Blog

Main Menu

Home
Home
All Course Packages
All Course Packages
- Courses By Category
  Courses By Category
  - Communication Skills
    Communication Skills
  - Leadership and management training
    Leadership and management training
  - Customer Service Skills
    Customer Service Skills
  - Sales & Marketing
    Sales & Marketing
  - Workplace Essentials
    Workplace Essentials
  - Retail Training
    Retail Training
  - Call Center Training
    Call Center Training
  - Train The Trainer
    Train The Trainer
- Full Course Packages
  Full Course Packages
  - Administrative Assistant Skills
    Administrative Assistant Skills
  - Marketing Essentials
    Marketing Essentials
  - Communicating with Clarity and Impact
    Communicating with Clarity and Impact
  - Creative Problem Solving and Decision Making
    Creative Problem Solving and Decision Making
  - Vision, Energy & Passion to serve
    Vision, Energy & Passion to serve
  - Frontline Retail Selling Skills
    Frontline Retail Selling Skills
  - Retail Sales Planning & Forecasting
    Retail Sales Planning & Forecasting
  - Passionate Retail Experts
    Passionate Retail Experts
  - Negotiating for Results
    Negotiating for Results
  - Train the Trainer
    Train the Trainer
  - Conflict Resolution
    Conflict Resolution
  - Time Management
    Time Management
  - Professional Selling Skills
    Professional Selling Skills
  - Setting Others Up For Success!
    Setting Others Up For Success!
  - New College Instructor Orientation
    New College Instructor Orientation
  - Sales Management
    Sales Management
  - Presenting with Impact
    Presenting with Impact
  - Change Matters - Change Management
    Change Matters - Change Management
  - Sales Territory Planning & Routing
    Sales Territory Planning & Routing
  - Handling angry and difficult callers
    Handling angry and difficult callers
  - Call Control
    Call Control
  - Find a way to say yes!
    Find a way to say yes!
  - Successful Telephone Debt Collection
    Successful Telephone Debt Collection
  - Business Etiquette
    Business Etiquette
  - Lead, Motivate & Inspire
    Lead, Motivate & Inspire
  - Building High Performing Teams
    Building High Performing Teams
  - Workplace Diversity & Inclusion Training
    Workplace Diversity & Inclusion Training
  - Emotional Intelligence
    Emotional Intelligence
  - Coaching People For Better Performance
    Coaching People For Better Performance
- Mini Course Packages
  Mini Course Packages
  - Communication Skills
    Communication Skills
  - Motivating People
    Motivating People
  - Professional Business Writing
    Professional Business Writing
  - Professional Sales Questioning
    Professional Sales Questioning
  - Sales Forecasting
    Sales Forecasting
  - Ten Best Practice Customer Service Techniques
    Ten Best Practice Customer Service Techniques
- Retail excellence series®
  Retail excellence series®
- Customer service excellence series®
  Customer service excellence series®
- Communication excellence series®
  Communication excellence series®
- Sales excellence series®
  Sales excellence series®
- Call Center excellence series®
  Call Center excellence series®
- The Presenter-Trainer Package
  The Presenter-Trainer Package
- Course Material Samples
  Course Material Samples
Courses By Category
Courses By Category
- Communication Skills
  Communication Skills
- Leadership and management training
  Leadership and management training
- Customer Service Skills
  Customer Service Skills
- Sales Skills
  Sales Skills
- Workplace Essentials
  Workplace Essentials
- Retail Training
  Retail Training
- Call Center Training
  Call Center Training
- Train The Trainer
  Train The Trainer
Full Course Packages
Full Course Packages
- Administrative Assistant Skills
  Administrative Assistant Skills
- Communicating with Clarity and Impact
  Communicating with Clarity and Impact
- Creative Problem Solving and Decision Making
  Creative Problem Solving and Decision Making
- Vision, Energy & Passion to serve
  Vision, Energy & Passion to serve
- Frontline Retail Selling Skills
  Frontline Retail Selling Skills
- Retail Sales Planning & Forecasting
  Retail Sales Planning & Forecasting
- Passionate Retail Experts
  Passionate Retail Experts
- Negotiating for Results
  Negotiating for Results
- Train the Trainer
  Train the Trainer
- Conflict Resolution
  Conflict Resolution
- Time Management
  Time Management
- Professional Selling Skills
  Professional Selling Skills
- Setting Others Up For Success!
  Setting Others Up For Success!
- New College Instructor Orientation
  New College Instructor Orientation
- Sales Management
  Sales Management
- Presenting with Impact
  Presenting with Impact
- Change Matters - Change Management
  Change Matters - Change Management
- Sales Territory Planning & Routing
  Sales Territory Planning & Routing
- Handling angry and difficult callers
  Handling angry and difficult callers
- Call Control
  Call Control
- Find a way to say yes!
  Find a way to say yes!
- Successful Telephone Debt Collection
  Successful Telephone Debt Collection
- Business Etiquette
  Business Etiquette
- Lead, Motivate & Inspire
  Lead, Motivate & Inspire
- Building High Performing Teams
  Building High Performing Teams
Mini Course Packages
Mini Course Packages
- Communication Skills
  Communication Skills
- Motivating People
  Motivating People
- Professional Business Writing
  Professional Business Writing
- Professional Sales Questioning
  Professional Sales Questioning
- Sales Forecasting
  Sales Forecasting
- Ten Best Practice Customer Service Techniques
  Ten Best Practice Customer Service Techniques
Powerpoint Training Games
Powerpoint Training Games
- Quiz Show Pro Game
  Quiz Show Pro Game
- Quiz Show Premium Game
  Quiz Show Premium Game
- What Would You Do? Simulation Game
  What Would You Do? Simulation Game
- Ultimate TV Quiz Show 10 Pack
  Ultimate TV Quiz Show 10 Pack
- Answer Champ
  Answer Champ
- Sports Edition 4 Pack
  Sports Edition 4 Pack
- Mac Quiz Show 6 Pack
  Mac Quiz Show 6 Pack
Free Training Resources
Free Training Resources
- Free Training Articles
  Free Training Articles
- Free Assessment Tools
  Free Assessment Tools
- Free Games & Activities
  Free Games & Activities
- Free Trainer Tips Blog
  Free Trainer Tips Blog
FAQ
FAQ
Member Login
Member Login
Our Best Deals
Our Best Deals

Course Material Packages

Courses By Category

Free Training Resources

Login Form

No need to sign up if you have Facebook!

Accredited training provider

quality Certified Courseware

payment-method

Instant download training package

Vision, Energy & Passion to serve

for only

Price: $199.95 $179.95

click for more details

FULL COURSE PACKAGES

	Administrative Assistant Skills
	Anger Management
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Coaching People For Better Performance
	Communicating with Clarity and Impact
	Conflict Resolution
	Creative Problem Solving & Decision Making
	Emotional Intelligence
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Managing People
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Pathways to service excellence
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
	Train the Trainer
	Vision, Energy & Passion to serve
	Workplace Diversity & Inclusion Training

MINI COURSE PACKAGES

	Communication Skills
	Motivating People
	Professional Business Writing
	Professional Sales Questioning
	Sales Forecasting
	Ten Best Practice Customer Service Techniques

COMPLETE PACKAGES

	Retail Excellence series^®
	Customer Service Excellence series^®
	Communication Excellence series^®
	Sales Excellence series^®
	Call Center Excellence series^®
	The Presenter-Trainer Package

Why buy our training course material packages

	Great value for a small investment
	100% customizable
	Standalone modules can easily be added to enliven your training material
	Get new ideas for activities, exercises and games
	Fun, competitive review game to end on a high note!
	Download and get it immediately

Click to read more....

Retail excelllence series training package

Now get the complete

" Retail Excellence series^®"

3 complete professional retail sales and service training programs

Retail sales forecasting and planning

Selling skills for your retail front liners

Passionate customer service skills

for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAME

POINTS

Log in or join for free to see your latest self assessment results

course-slide

Back

No need to sign up if you have Facebook!

Sales excelllence series training package

Now get the complete

" Sales Excellence series^®"

3 complete professional sales training programs

Sales Management

Professional Selling skills

Sales Territory Planning & Routing

for only

PRICE: $539.85 $349.95

Now get the complete

" customer service excellence series^®"

5 complete professional sales training programs

Vision, Energy & Passion To Serve

Pathways to service excellence

Find a way to say YES!

Passionate Retail Experts

Setting others up for success

for only

PRICE: $899.75 $599.95

How it works?

	Choose your training package
	Add to shopping cart
	Pay using any major debit or credit card or using paypal
	You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)
	Unzip the file/s and get all your documents in MS office format

Call Center excelllence series training package

Now get the complete

" Call Center Excellence series^آ®"

4 complete professional Call Center training programs

Handling angry and difficult callers

Call Control

Find a way to say YES!

Successful telephone dept collection

for only

PRICE: $719.85 $449.95

Get all available programs and save !!

For only $2995.95

	+
30 Full Courses		6 Mini Courses

GET IT ALL NOW!

Most Popular Articles

21 Aug

8 Step strategic planning ...

The below 8 steps give you an overall view of the general actions that should be followed ...

Read details

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details

04 Feb

Techniques for handling ...

APAC Model for handling objections : An objection is good news. When a customer ...

Read details

communication-negotiation-presentation-conflict-resolution skills

Now get the complete

" Communication Excellence series^®"

4 complete training packages for one low price

Communicating with clarity and impact

Negotiating For Results

Conflict resolution

Presenting with impact

for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.
Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...
Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...
Alan Lloyd, Team Leader,EU Support to Civil Society Project