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Communication Excellence Series®

6 programs for 1 low price

6 Complete Courseware Packages in 1

Now: $495.95 Regular: $1079.95

Great Value

For Money

Unlock exceptional value with our comprehensive "Communication Excellence Series®". This inclusive package equips you to conduct a range of expertly crafted communication skills development programs. It encompasses:

  • A dynamic 1-day communication skills program, designed to enhance participants’ clarity, confidence, and effectiveness in communication.
  • A 2-day negotiation skills program, providing hands-on experience in effective negotiation techniques.
  • A 2-day conflict resolution program, guiding participants through a logical process for managing workplace conflicts.
  • A 2-day program focused on influencing people, providing invaluable skills for persuasive communication.
  • Another 2-day program tailored specifically for customer service staff, offering specialized communication techniques to enhance customer interactions.

This series offers an incredible opportunity to elevate communication proficiency and interpersonal effectiveness across a range of critical contexts. Don’t miss out on this invaluable resource!

The Communication Excellence Series includes:

6 Training programs with 11 days of training targeting:

Energize your team with this dynamic program centered on fundamental communication skills: active listening, asking probing questions, and deciphering non-verbal cues (body language, tone of voice). Participants will acquire a robust communication model, enhancing their clarity, confidence, and effectiveness in interactions. Through techniques like pacing and leading, they’ll bolster rapport-building capabilities and elevate overall communication proficiency.

Random Samples
Communicating with clarity and impact

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

This comprehensive two-day workshop concentrates on establishing essential principles for honing robust negotiation skills. It equips you with a toolkit to foster effective communication during negotiations and imparts techniques for transforming face-to-face confrontations into collaborative problem-solving sessions.

Random Samples
Negotiating for results

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

In this two-day program, you’ll learn how to confidently navigate workplace conflict situations or guide others in doing so. Participants will uncover the potential within conflict scenarios, transforming them into opportunities for growth. Through exploration and hands-on practice, a structured conflict resolution process will be honed to adeptly manage workplace conflicts.

Random Samples
Conflict Resolution

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

Over the course of two days, this program offers a structured framework for instructing others on crafting and delivering powerful, impactful presentations. It covers innovative design principles, starting from the initial planning phase, through structuring the presentation, to meticulous slide and visual creation, and culminating in a confident, passionate, and professional live delivery.

Random Samples
Presenting With Impact

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

The “Communication Skills for Customer Service Staff” training program is tailored to empower front-line customer service personnel in elevating their communication abilities to create positive customer experiences. This comprehensive program encompasses seven modules, addressing a range of crucial communication skills including exhibiting personal enthusiasm and dedication, taking a proactive approach to customer interactions, honing listening and retention abilities, employing effective acknowledgment and closure techniques, mastering customer profiling, navigating intense emotions, and employing negotiation strategies. Through engaging activities and hands-on techniques, participants will acquire the proficiency to handle customer interactions with poise and empathy.

Random Samples
Communication Skills for Customer Service Staff

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

The complex ability of humans to both affect and be affected by each other is a key factor in our species’ evolutionary success. Conversation is an important part of human interaction and can be used as a powerful tool in both personal and business situations by people from all walks of life. This programme gives you the tools to change people’s minds, stand up for what you believe in, and use persuasive skills in many areas of your life, whether it’s finding your own unique style of persuasion or getting better at NLP hypnotic methods.

Random Samples
Influencing People

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

The Communication excellence series will teach you or help you teach others to

  • dotCommunicate Effectively: Objectives: Enhance the ability to express thoughts and ideas clearly, ensuring the message is received as intended.
  • dotMaster Non-Verbal Communication: Objectives: Combine tone, body language, and language to create engaging interactions, fostering deeper connections.
  • dotActive Listening and Insightful Questioning: Objectives: Develop the skills to listen attentively and pose questions that lead to more productive and meaningful conversations.
  • dotEffective Negotiation Skills: Objectives: Learn strategies to negotiate successfully with individuals of various personality styles, fostering mutually beneficial outcomes.
  • dotConflict Resolution Mastery: Objectives: Acquire and apply a structured conflict resolution process, enabling the ability to manage workplace conflicts with confidence.
  • dotInfluencing People: Objectives: Learn techniques to effectively influence and persuade others, gaining support for ideas and initiatives. Develop the skills to build consensus and drive positive outcomes.
  • dotCustomer Service Communication Skills: Objectives: Equip customer service staff with the necessary skills to provide outstanding service. This includes active listening, empathetic communication, and effective problem-solving, ultimately leading to exceptional customer experiences.
  • dotPresentation Structure and Delivery: Objectives: Learn to structure presentations with precision, ensuring focus, clarity, and impactful delivery that resonates with the audience.
  • dotConfident Presentation Delivery:Objectives: Gain confidence in presenting information, infusing engagement, passion, and focus to captivate and inspire the audience.
These programs collectively aim to enhance communication skills, influence others effectively, and equip customer service staff with the tools to provide exceptional service. They also focus on conflict resolution, negotiation, and impactful presentations, contributing to professional growth and success.

The Fully Customizable Training package includes

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Review Game Included In Every Training Material Package
End your Training Course
on a high Note

End your training course on a high note with a fun competition to review your delegates’ understanding and retention.

Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.


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Buy now and download instantly the "Communication excellence series®"
with all 6 complete training programs

Great Value

For Money

Why is getting the "Complete Communication Excellence Series®" a great deal versus buying separate programs?
Communicating with clarity and impact $179.95
Negotiating for results $179.95
Conflict resolution $179.95
Presenting With Impact $179.95
Communication Skills for Customer Service Staff $179.95
Influencing People $179.95
Total $1079.95
Complete Communication Excellence Series® $495.95
You Save $583.75
Communication Excellence Series®
6 Complete Courseware Packages in One

Now: $495.95 Regular: $1079.95

Get Everything
Instantly

Maximize return
on your training investment
with the most cost effective solution
to your training needs

Deliver fun, Effective And
Professional Trainings Easily!

Great value for a small investment

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program.

Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition or incorporation into your own existing course materials

Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.

100% Customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages)

Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven your existing course materials.

Fun, competitive review game to end on a high note

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

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Whether you’re new to facilitating training courses or feeling a bit overwhelmed by the process, our training materials are here to guide you. We offer a complete and well-organized training material package that enables you to deliver an effective, engaging, and enjoyable professional course.

Our training course materials are structured in a straightforward manner, equipped with detailed instructions for trainers to effectively convey key points, models, and concepts to participants. Every activity and exercise is accompanied by clear directions and debriefing instructions, ensuring that essential takeaways are effectively communicated. Additionally, our Trainer’s Guide, presented in a user-friendly tabular format, offers invaluable direction and suggestions for each presentation slide, enhancing the delivery of our impactful PowerPoint slide deck and comprehensive participant workbook.

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Benefit from our training course materials and courseware packages backed by two decades of expertise in designing and delivering professional training for some of the world’s largest multinational corporations. Our seasoned instructional designers and senior trainers have meticulously researched and crafted these courses, which have garnered acclaim from diverse learners and consistently delivered tangible business results.

Cost-Effective, Customizable
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Elevating your team doesn’t require a hefty training budget. Genuine leaders understand that nurturing their staff is a pivotal aspect of their role. Now, even with limited training resources, you have the opportunity to provide budget-friendly, expertly designed training course materials and courseware packages.

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Whether you prefer a complete training program or wish to integrate our modular courses into your existing materials, our resources offer enhanced content and enriched delivery. They incorporate proven, engaging models and concepts for consistent success.

Keep Your Learners Engaged and Attentive
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Simplify Training Delivery for Optimal Returns

Let our resources do the heavy lifting when it comes to training your employees. This ensures you get the most out of your investment, guaranteeing a substantial return in terms of performance and proficiency.

TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

Peter Morrison
Sales & Marketing trainer

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Empower Your Team’s Growth as a People Manager

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Confident Training Delivery for Every Leader

Our meticulously organized courseware materials are designed to be user-friendly, allowing individuals with basic presentation skills to confidently and efficiently deliver training content. Valuable tips and insights are provided at critical junctures to maintain momentum and ensure an impactful delivery.

Energize Team Interactions and Learning

Inject vitality into team meetings, reinforcing pivotal learning points and igniting your team’s enthusiasm and comprehension. Our professional training course material packages provide an effective tool to integrate bite-sized learning opportunities into huddles and collaborations, emphasizing specific skills and concepts that are crucial for your team’s development.

Take Charge of Your Team’s Potential

Seize control of your team’s trajectory and propel them, as well as yourself, towards achieving your full potential. Utilize our training course materials to seamlessly facilitate workplace learning on-the-go, fostering continuous growth and success.

Tailor Your Training material package
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Customize Your training materials to Fit Your Needs

Our training course material packages are fully customizable, allowing you to align them precisely with your training objectives and your audience’s specific requirements. While you can personalize the materials with your corporate identity, please note that we retain copyright of our content and do not allow resale of our packages.

Integrate Specialized Modules
for Targeted Training

Standalone training modules and specific topic areas can seamlessly integrate into all our training programs. This flexibility enables you to focus on and customize particular subjects as needed, or to incorporate your own existing course materials.

Foster Growth with Engaging Activities,
Exercises, and Games

Our training course material packages offer a wealth of self-discovery and independent learning activities, exercises, and games. These are designed to address specific key learning points and provide additional inspiration for enhancing interactions in your existing course materials.

Specialized Training for Retail and Call Center Industries

Our training material courseware packages and training modules encompass a comprehensive range of niche-specific subjects tailored for clients in the retail sector. This includes areas like retail selling skills and retail sales forecasting and planning. Additionally, we offer specialized training courses for call centers, covering topics such as call control, handling difficult callers, and telephone debt collection.

Focused Soft Skills Training with Immersive Learning

Unlike generic, one-size-fits-all training course providers online, our soft skills topics are meticulously crafted to address specific skills and mindsets. We prioritize hands-on immersive learning and employ innovative training models to ensure meaningful, applicable skill development.

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I’ll be honest, at the price point for the courses I wasn’t expecting too much. However, I have to tell you that I am impressed with the materials! I spent a couple of hours reviewing the student workbook and facilitators materials over the weekend and am excited about offering the Professional Sales program to one of my clients next month.

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Corporate Trainer, Italy
I found materials very useful and dynamic. I like the whole package and I think that the mix of theory and exercises is the best I could find. Also the package is the good value for money.

John P. Olivas

President, Homecare Dimensions, Texas, USA
I am very pleased with the presentation. My team and I are becoming familiarized with the information. That said, we are very pleased what you have produced.

Roland Franquez

Safety, Training and Quality Assurance Manager, Inc. USA.
As a trainer, I found the Time Management Training course very comprehensive and easy to follow. I especially like the experiential aspects of the course content delivery. Every module of this package is laid out extremely well, including easy to follow lists such supplies required.

Sue-Lynne Rose

Lead Trainer, Trinidad and Tobago, W.I.
I like your training material very much which I have used before and I have not been able to get the quality of content and graphics from other courseware providers like Training Course Material. Com offers. It is very interactive for the participants and easy to identify with. It helped me as a trainer to deliver in a way that kept interest and attention.

Alan Lloyd

Team Leader,EU Support to Civil Society Project
I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses.

Jon Kristo

Training Manager,ISN Albania
I was looking for training material to enrich our current program in customer service. I am so glad i found the materials in this website. They are the complete package, and the bonus activities really helped me design a few new modules to incorporate in our training. The workbook is really clear, and participants liked it. The presentation is not boring, or a pile of words. They are designed with the audience in mind. The supporting materials are complete to implement a full training program. We are looking to expand into sales training, and will most probably buy from them again.

Craig Hines

innov8 Performance Limited, UK
TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!

Peter Morrison

Sales Marketing trainer
TCM training materials are professionally written state of the art and masterfully done with up to date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

Shaun Mizell

Corporate Trainer, Florence, SC USA
I was absolutely blown away by the quality of the training programs for such a low price.

Nige O'Shea FIMI

Professional Inspirations Ltd. UK
The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in.

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Trainer & Consultant, Dubai, UAE
In Sales training, TrainingCourseMaterial.com’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results.

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Freelance trainer and consultant, Egypt
I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment while maintaining depth in the knowledge acquired.

Imad AL-Husami

Trainer and Consultant
I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. The exercises included in the package were exciting and were well liked by the participants. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet.

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Dubai, UAE
Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them together in terms of format and content. From now on, I shall be sticking with yourselves, as I enjoy your clean formats and more advanced content. Well done.

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To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.

Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!

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