Retail Excellence Series^®

3 Complete courseware packages

in

One

 

for one low price of $349.95 (Normally priced at $539.85)

 

Now, get the complete "Retail Excellence Series^®" with all you need to develop a professional front line retail team

The perfect training and development solution for front line retail staff as well as retail supervisors and managers. A series of comprehensive training programs that help front line retail staff understand the logical and emotional motivations of customers to buy and adapt their communication style and build relationships with customers and deliver an outstanding customer experience, secure trust and confidence and retain a valued customer base.

The sales techniques introduced will enhance front line retail staff's ability to connect, overcome objections and close sales confidently and effectively in order to deliver commercial objectives. The set includes a two day retail sales planning an forecasting program that empowers retail managers with a step by step process to create a complete retail sales forecast and sales plan with specific tactics for improving their overall retail store performance.

   The complete retail series includes:

	+		+
Sales planning & Forecasting (2 days)		Retail Selling skills (2 days)		Retail customer service skills (2 days)

3 Training programs with 6 days of training with all you need to learn or easily train retail teams to:

Learn and practice a professional sales questioning technique to help retail sales teams close more sales effectively and professinally.

Perform basic retail sales planning and forecasting to set and achieve sales targets and plan best utilization of all assets and resources.

Understand logical & Emotional reasons customers buy and provide passionate, friendly service that wins customers' hearts.

 

Frontline Retail Selling Skills 2 Day training program

At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.

Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to:

Adapt their communication style.

Question customers around lifestyle needs.

Build trusting, long term relationships.

This course was delivered to a major multi-national telecommunication company’s retail employees over 85 retail outlets and generated significant measurable sales results.

 

 By the end of this training course participants will be able to:

Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.

Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.

Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.

Use a powerful sales questioning technique.

Overcome common objections and close the sale.

Make the best out of each interaction with every customer.

Share lessons from Joe Gerard, the retail sales legend.

Random Samples - Frontline Retail Selling Skills

Trainer's Guide

Powerpoint Slide Deck

Student Workbook

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Retail Sales Planning & Forecasting 2 Day training program

This hands-on training program was designed by retail experts. It is packed with retail best practices as well as retail store management and marketing techniques. Practical exercises help you analyze and forecast your store's key sales figures. Using a step by step process, you will determine your store’s key performance indicators and learn specific tactics to improve your overall store performance. Lessons learned from this course will enable you to manage your staffing and financing needs more effectively and avoid unforeseen cash flow problems.

This program also includes several activities, exercises, bonus forms and job aids designed to help you prepare your store's complete forecast and sales plan back on the job.

By the end of this training course participants will be able to:

Explain what forecasting is and why it is important for your store.

Create a sales forecast for your retail store.

Identify and analyze your retail store's key performance and profitability indicators.

Develop your retail store's main sales strategy and specific sales tactics.

Organize and plan store resources for the most efficient utilization.

Explain retail planning best practices.

Build a plan to manage staffing and resources.

Plan more effectively and avoid unforeseen problems.

Use your store’s sales forecast to create an effective sales plan that will allow you to spend more time developing your business and less time responding to crises.

Identify potential obstacles that might impact store performance and develop contingency plans.

Analyze problems that arise, alter plans and take corrective actions.

Random Samples - Retail Sales Planning & Forecasting

Trainer's Guide

Powerpoint Slide Deck

Student Workbook

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Passionate Retail Experts 2 Day training program

This two day program is designed for retail front line agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment and understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will manage challenging customer interactions and relationships to deliver outstanding service, secure trust and confidence as well as retain a valued customer base.

 By the end of this training course participants will be able to:

Link what customers value to what successful retail agents need to be. 

Understand the importance of making a great first impression. 

Demonstrate body language that engages others.

Understand that intensity comes from emotions. 

Develop different angry customer diffusion techniques. 

Random Samples - Passionate Retail Experts

Trainer's Guide

Powerpoint Slide Deck

Student Workbook

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The fully customizable 3 program training package includes:

FULLY SCRIPTED TRAINER GUIDE:

 Powerful opening icebreaker that establishes the link between sales and service. 

Best practice theory exploration. 

 Facilitator-led group discussions.

Self-discovery activity. 

 Game-based learning. 

 Practice exercises. 

 Pre-training assignment. 

 Retail management and marketing best practices. 

 Hands-on activities that use your store information. 

Facilitator-led group discussions. 

 Contingency planning scenarios. 

 MicroSoft Excel ForecastingTool: A free useful excel tool to display your data graphically and  gain more insight into what your forecast data is telling you.

 Monthly Store Planning Worksheet: An easy to use worksheet to create your overall retail store yearly plan including your forecast backed sales targets and align your resources and specify action steps for achieving your overall short term and strategic goals.

 Store Planning Checklist: A handy checklist that ensures you have all the data needed to put your complete store plan together.

 Personality Types Self -assessment: A self assessment tool to find out your general personality type and behavioral style.

 Store Manager Coaching Assessment Form: A very useful tool for store managers who take the development of their teams seriously and want to help them improve.This (customizable) coaching tool can be used by store managers and team leaders to be able to observe their agent's performance during the sale and take detailed notes as per the sales process introduced in the program , the design makes it  easy to give instant feedback and track what the agent did throughout every step of the sales and questioning process.

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Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program. 

  100% customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages) 

  Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition  or incorporation into your own existing course materials.

 Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of  self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven  your existing course materials.

 Fun, competitive review game to end on a high note!

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

 Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.

 

 

Deliver fun, effective and professional trainings easily!

Even if you are delivering training for the first time, our training materials will guide you step by step. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training program yourself or through a professional trainer.

Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.

We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees.

Save yourself hours of development and research time. You can use our affordable, content rich training materials to deliver an exceptional training program. Or, you can use our modules to enhance and enrich your current course materials with fresh, new, and proven models, concepts, interactive games, activities, and exercises. That way, you can focus all your effort on the delivery of your program and ensure the maximum return on your training investment.

Discover the trainer in you and take charge of developing your people; after all as a leader, developing your team should be your number one priority. Our affordable courseware packages and training course materials will allow you to do just that. Our courseware materials are well structured, organized, and easy to use. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably.

Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training course material packages and provide your team with a short powerful session during team meetings or huddles to stress on a specific key skill/s that serves key development area/s. Remember as a people manager, you are the one who is ultimately responsible for developing your team.

To find out more about our course material packages , please take a few minutes to read our frequently asked questions or take a look at our testimonials page and read what trainers, consultants, leaders and business professionals who used our training materials said.