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- Handling angry and difficult callers
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FULL COURSE PACKAGES

	Administrative Assistant Skills
	Anger Management
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Coaching People For Better Performance
	Communicating with Clarity and Impact
	Conflict Resolution
	Creative Problem Solving & Decision Making
	Emotional Intelligence
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Managing People
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Pathways to service excellence
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
	Train the Trainer
	Vision, Energy & Passion to serve
	Workplace Diversity & Inclusion Training

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	Communication Skills
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	Sales Forecasting
	Ten Best Practice Customer Service Techniques

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Sales excelllence series training package

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Sales Territory Planning & Routing

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04 Feb

STAR feedback Model

Giving positive feedback : ST(Situation/task): A customer came into your ...

Read details

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details

19 Oct

Why Coaching and feedback ...

Take a long hard look at the way you currently coach. As an overworked manager and most ...

Read details

communication-negotiation-presentation-conflict-resolution skills

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Communicating with clarity and impact

Negotiating For Results

Conflict resolution

Presenting with impact

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