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Call Center Excellence Series®

Pay for 2 programs and Get 2 programs Free
4 Complete Courseware Packages in 1

Now: $449.95 Regular: $719.95

Great Value

For Money

Purchase Now and Get Immediate Access to the Entire "Call Center Excellence series®" – Includes 4 Complete Courseware Packages at a Discounted Rate! (Individual Programs Also Available for Purchase)

Revamp Call Center Agent Development Training Programs:

  • check Instill best practices and techniques for elevated performance.
  • check Infused with hands-on skill-building activities and exercises.
  • check A holistic training package for call center teams.
  • check Addressing Specific Needs:

Enhancing Handling of Challenging Callers

Streamlining AHT (Average Call Handling Time)

Elevating Telephone Customer Service Skills for Enhanced Customer Experience

Strengthening Debt Collection Skills for Specialized Teams

Unlock a Full Suite of Professional Development Training Programs for Call Center Agents with the Comprehensive "Call Center Excellence Series®"

  • check Adhere to the Structured Format for an Impactful Training Delivery."
  • check Infuse Vital Key Points with Engaging Activities for an Interactive Learning Experience."
  • check Utilize Clearly Organized Standalone Modules for Effective Training Sessions.
  • check Lead the Development of Your Agents with Authority and Expertise.
  • check Identify Crucial Learning Points and Amplify Team Meetings to Cultivate Specific Skills.
  • check Effortlessly Personalize and Fine-Tune Training to Align with Your Precise Objectives."
Experience exceptional value with our four engaging, hands-on, and highly impactful training programs. These comprehensive packages are designed to equip call center agents and anyone handling sales or service over the phone with essential skills, practice, and effective techniques.
Putting a significant emphasis on telephone customer service, participants will learn to leverage their voice for better customer engagement, exude energy and dedication, and master positive phrasing to establish a genuine connection. They will also build confidence and adeptness in handling challenging callers.
Our set includes a best practice training program that guides participants on maintaining control of each call, from its initiation to conclusion. Additionally, there’s a dedicated one-day program that unveils the tips and techniques employed by seasoned telephone debt collectors.

The Complete Call Center Excellence Series® includes:

Explore four comprehensive, easily adaptable packages encompassing a total of five days of training development:

All four programs are enriched with high-energy skill-building activities and engaging hands-on exercises. They provide all the tools needed to conduct a highly motivating and impactful training for call center agents, ultimately leading to enhanced individual performance and a more streamlined call center operation.
Dealing with a frustrated, angry caller can be a challenging situation, especially when their negative experience wasn’t your fault. In this one-day program, you’ll learn an effective three-step process to calmly address and regain control of the call. You’ll also discover techniques to help the caller manage their emotions, allowing you both to focus on working together to find a resolution in a professional and collaborative manner.

By the end of this training program participants will be able to:

dot Master a 3-step procedure for effectively managing irate callers.

dot Recognize the priority of addressing the caller's concerns before resolving the underlying issue.

dot Appreciate the significance of complaints, and how they can lead to exceptional caller experiences, even in the aftermath of service breakdowns.

dot Embrace resilience and take ownership of callers' issues and challenges.

Random Samples
Handling angry and difficult callers

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

This customized one-day training program primarily aims to empower call center agents in diminishing their AHT (Average Call Handling Time). It does so by providing them with essential call control and questioning skills, enabling them to efficiently manage each call. Through this program, agents will learn how to skillfully guide conversations with customers towards a more structured call flow, ultimately leading to prompt and professional resolution of customer issues without compromising the customer experience.

By the end of this training program participants will be able to:

dot Recognize the significance of maintaining control during interactions with customers.

dot Implement a 3-step approach to reestablish control in conversations with irate or overly talkative callers.

dot Investigate nine distinct techniques for enhancing call control.

dot Harness the potential of well-structured questions to bolster call management.

Random Samples
Call Control

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

Experience a dynamic and engaging two-day Call Center Customer Excellence program that seamlessly integrates top-tier corporate training with personalized motivation. This program enlightens agents on their pivotal role in driving business success, emphasizing their direct impact on the company’s achievements. Beyond individual contributions, the program hones in on the essential skill set agents require to forge stronger connections with customers, ensuring an extraordinary customer experience. This is achieved through empathetic interactions and a proactive approach in addressing customer concerns. Agents will also master customer-centric strategies to navigate business challenges, ultimately fostering customer loyalty and constructing customer-centric relationships.

By the end of this training program participants will be able to:

dot Gain insight into the pivotal role they play in cultivating a high-performance, customer-centric environment.

dot Develop a clear grasp of the attitude, skills, and knowledge essential for embodying a professional customer care representative.

dot Cultivate robust connections with customers and elevate their interpersonal communication by delving into the fundamentals of customer psychology, mastering rapport-building techniques, and adeptly adapting their communication styles to foster positive customer interactions.

Random Samples
Find a way to say YES!

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

Tailored for debt collection call center agents and credit department personnel managing outstanding debts, this one-day program is meticulously crafted. It offers a comprehensive array of specialized best practices for collection calls, along with effective negotiation techniques. This empowers collection staff to adeptly navigate challenging conversations with debtors and customers facing overdue payments.

By the end of this training program participants will be able to:

dot Master a structured, step-by-step process for conducting debt collection calls.

dot Bolster the confidence of debt collectors in managing difficult collection conversations.

dot Apply and refine specific best practices for effective collection calls.

Random Samples
Successful Telephone Debt Collection

training-materials-slides

High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

For random slide deck samples Click Here

training-materials-student-workbook

Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

For random WorkBook samples Click Here

training-materials-trainer-guide

Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

For random Trainer's Guide samples Click Here

– A useful quick reference application loaded with answers & questions to ask when faced with common excuses debtors come up with
– Easily add your own excuses & answers & create your own library of excuses & answers to be your quick reference while on the call

The fully customizable Fully Customizable 4 program training package includes:

  • dot Best practice theory exploration.
  • dot Facilitator-led group discussions.
  • dot Self-discovery activity.
  • dot Game-based learning.
  • dot Practice exercises.
  • dot Hands-on activities.
  • dot Facilitator-led group discussions.

Buy Now, Download Instantly, Get A Bonus

Review Game Included In Every Training Material Package
End your Training Course
on a high Note

End your training course on a high note with a fun competition to review your delegates’ understanding and retention.

Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.


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Great Value

For Money

Why is getting the "Call Center Excellence series®" a great deal versus buying separate programs?
Handling angry and difficult callers $179.95
Call Control $179.95
Find a way to say yes! $179.95
Telephone debt collection $179.95
Total $719.95
Complete Call Center Excellence Series® $449.95
You Save $269.95
Complete Call Center Excellence Series®
4 Complete Courseware Packages in One

Now: $449.95 Regular: $719.95

Get Everything
Instantly

Maximize return
on your training investment
with the most cost effective solution
to your training needs

Deliver fun, Effective And
Professional Trainings Easily!

Great value for a small investment

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program.

Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition or incorporation into your own existing course materials

Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.

100% Customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages)

Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven your existing course materials.

Fun, competitive review game to end on a high note

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

Comprehensive, User-Friendly
Training Course Material Resources

Whether you’re new to facilitating training courses or feeling a bit overwhelmed by the process, our training materials are here to guide you. We offer a complete and well-organized training material package that enables you to deliver an effective, engaging, and enjoyable professional course.

Our training course materials are structured in a straightforward manner, equipped with detailed instructions for trainers to effectively convey key points, models, and concepts to participants. Every activity and exercise is accompanied by clear directions and debriefing instructions, ensuring that essential takeaways are effectively communicated. Additionally, our Trainer’s Guide, presented in a user-friendly tabular format, offers invaluable direction and suggestions for each presentation slide, enhancing the delivery of our impactful PowerPoint slide deck and comprehensive participant workbook.

Proven Training Methods for
Tangible Outcomes

Benefit from our training course materials and courseware packages backed by two decades of expertise in designing and delivering professional training for some of the world’s largest multinational corporations. Our seasoned instructional designers and senior trainers have meticulously researched and crafted these courses, which have garnered acclaim from diverse learners and consistently delivered tangible business results.

Cost-Effective, Customizable
Training Material Resources

Elevating your team doesn’t require a hefty training budget. Genuine leaders understand that nurturing their staff is a pivotal aspect of their role. Now, even with limited training resources, you have the opportunity to provide budget-friendly, expertly designed training course materials and courseware packages.

For
Trainers

Maximize Efficiency and Effectiveness with our Training Materials

Streamline your training programs and achieve consistent success with our cost-effective, content-rich training materials. Custom-designed for seamless delivery, they ensure a deeper understanding and long-lasting retention.

Eliminate Costly Trial and Error in Training Development

Say goodbye to the time-consuming process of researching and testing training protocols. Our materials provide a reliable foundation, saving you both time and money. You can trust in their effectiveness from the very start.

Choose from Comprehensive or Modular Courses for Flexibility

Whether you prefer a complete training program or wish to integrate our modular courses into your existing materials, our resources offer enhanced content and enriched delivery. They incorporate proven, engaging models and concepts for consistent success.

Keep Your Learners Engaged and Attentive

Maintaining high levels of engagement during learning sessions can be a common challenge, even for seasoned professionals. Our training materials are purposefully designed to foster interaction, prevent boredom, and bolster trainer confidence, ensuring a seamless, polished delivery.

Simplify Training Delivery for Optimal Returns

Let our resources do the heavy lifting when it comes to training your employees. This ensures you get the most out of your investment, guaranteeing a substantial return in terms of performance and proficiency.

TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

Peter Morrison
Sales & Marketing trainer

For
People Managers

Empower Your Team’s Growth as a People Manager

As a leader, nurturing and advancing your team’s professional development is paramount. Discover your inner trainer and guide your team’s progress with our cost-effective courseware packages and training materials.

Confident Training Delivery for Every Leader

Our meticulously organized courseware materials are designed to be user-friendly, allowing individuals with basic presentation skills to confidently and efficiently deliver training content. Valuable tips and insights are provided at critical junctures to maintain momentum and ensure an impactful delivery.

Energize Team Interactions and Learning

Inject vitality into team meetings, reinforcing pivotal learning points and igniting your team’s enthusiasm and comprehension. Our professional training course material packages provide an effective tool to integrate bite-sized learning opportunities into huddles and collaborations, emphasizing specific skills and concepts that are crucial for your team’s development.

Take Charge of Your Team’s Potential

Seize control of your team’s trajectory and propel them, as well as yourself, towards achieving your full potential. Utilize our training course materials to seamlessly facilitate workplace learning on-the-go, fostering continuous growth and success.

Tailor Your Training material package to Your Exact Objectives

Customize Your training
materials to Fit Your Needs

Our training course material packages are fully customizable, allowing you to align them precisely with your training objectives and your audience’s specific requirements. While you can personalize the materials with your corporate identity, please note that we retain copyright of our content and do not allow resale of our packages.

Integrate Specialized
Modules for Targeted Training

Standalone training modules and specific topic areas can seamlessly integrate into all our training programs. This flexibility enables you to focus on and customize particular subjects as needed, or to incorporate your own existing course materials.

Foster Growth with
Engaging Activities, Exercises, and Games

Our training course material packages offer a wealth of self-discovery and independent learning activities, exercises, and games. These are designed to address specific key learning points and provide additional inspiration for enhancing interactions in your existing course materials.

Specialized Training for
Retail and Call Center Industries

Our training material courseware packages and training modules encompass a comprehensive range of niche-specific subjects tailored for clients in the retail sector. This includes areas like retail selling skills and retail sales forecasting and planning. Additionally, we offer specialized training courses for call centers, covering topics such as call control, handling difficult callers, and telephone debt collection.

Focused Soft Skills Training with
Immersive Learning

Unlike generic, one-size-fits-all training course providers online, our soft skills topics are meticulously crafted to address specific skills and mindsets. We prioritize hands-on immersive learning and employ innovative training models to ensure meaningful, applicable skill development.

Designed for
All Trainers and Trainees

Our training materials and courseware packages are thoughtfully designed with both trainers and trainees in mind. They have been rigorously tested in real-world settings to ensure successful delivery by trainers of all levels, from beginners to seasoned professionals and senior management alike.

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Jennifer Kelly

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My course materials were professionally designed in a compelling manner that resonated with my learners and made my delivery even more impactful. Instructional design principles were also applied in the design of the course materials - it was build for adult learners and there were several application based learning models and exercises to use for learner engagement and retention. The customer service was also suburb and the entire purchasing process seamless from start to finish. I will definitely use Training Materials again!

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Atlanta, Georgia USA
I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price!
I will return to your website as needed and will recommend your products and services to fellow consultants.

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Trainer & Business consultant, San Francisco, USA
TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

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CPBA, CPMA, Keynote presenter, author and coach, NC USA
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Allgeier HR Consulting, Lake Placid, FLorida, USA
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Rassette & Associates, Midland, Michigan, USA
The only thing of higher quality than Training Course Material’s products is their commitment to customer engagement and support. On the few occasions when I’ve contacted their support team, their response have always been quick, professional and solution providing, so much so that in one of my courses on customer engagement, I’ve used them as an example of how to do it right.

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Registered Corporate Coach™, Cuyahoga Falls, OH USA
I’ll be honest, at the price point for the courses I wasn’t expecting too much. However, I have to tell you that I am impressed with the materials! I spent a couple of hours reviewing the student workbook and facilitators materials over the weekend and am excited about offering the Professional Sales program to one of my clients next month.

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I found materials very useful and dynamic. I like the whole package and I think that the mix of theory and exercises is the best I could find. Also the package is the good value for money.

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Safety, Training and Quality Assurance Manager, Inc. USA.
As a trainer, I found the Time Management Training course very comprehensive and easy to follow. I especially like the experiential aspects of the course content delivery. Every module of this package is laid out extremely well, including easy to follow lists such supplies required.

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I like your training material very much which I have used before and I have not been able to get the quality of content and graphics from other courseware providers like Training Course Material. Com offers. It is very interactive for the participants and easy to identify with. It helped me as a trainer to deliver in a way that kept interest and attention.

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Team Leader,EU Support to Civil Society Project
I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses.

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Training Manager,ISN Albania
I was looking for training material to enrich our current program in customer service. I am so glad i found the materials in this website. They are the complete package, and the bonus activities really helped me design a few new modules to incorporate in our training. The workbook is really clear, and participants liked it. The presentation is not boring, or a pile of words. They are designed with the audience in mind. The supporting materials are complete to implement a full training program. We are looking to expand into sales training, and will most probably buy from them again.

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innov8 Performance Limited, UK
TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!

Peter Morrison

Sales Marketing trainer
TCM training materials are professionally written state of the art and masterfully done with up to date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

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Corporate Trainer, Florence, SC USA
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Professional Inspirations Ltd. UK
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Freelance trainer and consultant, Egypt
I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment while maintaining depth in the knowledge acquired.

Imad AL-Husami

Trainer and Consultant
I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. The exercises included in the package were exciting and were well liked by the participants. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet.

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Dubai, UAE
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To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.

Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!

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