Duration: 1 Day

Price: $199.95  $179.95

 Audience: Support team members and back office support teams

Overview

This workshop was designed to help staff improve collaboration with colleagues and other internal customers  as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

 Course objectives:

By the end of this training course participants will be able to:

 Listen, ask questions, and interpret nonverbal messages more effectively.

 Set and manage expectations of colleagues and team members.

 Communicate assertively.

 Adapt their communication style and manage their behavior for more productive work relationships.

 Map out workflow between colleagues.

 Analyze current workflow and identify how to improve efficiency.

Outline of topics:

Module 1 : Communicate clearly and confidently:

 Importance of clear communication - How well do you communicate?
 The 5 Basic Principles of communication.
 Focus on Behavior not personality.
 Be Specific.
 Use the power of questions.
 Listen Actively.
 Communicate Assertively.

Module 2 : Working Better together:

 Importance of working as a team.
 Internal customers are customers too.
 Managing Internal customers expectations.
 Understanding Internal customers behavioral styles.
 The 4 Major behavioral styles and flexing your style.
 Mapping your internal network.
 Giving the message of 'I Care' when passing work.

 Competitive review game - An Exciting review challenge (Power Point Game) to end your training on a high note!

The Fully Customizable Training package includes:

Fully scripted Trainer Guide:

 Self-discovery activity

 Group exploration and facilitator-led discussions

 Best practice theory exploration

 Game-based learning

 Practice exercises

Participant Reference Workbook

PowerPoint Slide Presentation

Bonus Materials:

 Personality Types Self-assessment

Training material samples

For random slide samples, Click thumbnails below for larger images.

For random workbook samples, Click thumbnails below for larger images.

For random trainer guide samples, Click thumbnails below for larger images.

Plus a great bonus!

A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.

The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds...etc. Save as a new file & create 100's of other review games for any training materials or program to always end your training program on a high note.

What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format:

 Trainer Guide (58 Pages).
 Student workbook (48 Pages).
 Slide deck (49 slides).
 Listening skills evaluation assessment.
 Personality type assessment questionnaire.
 Bonus activities ( 22 activities ).
 Training support documents ( Training evaluation forms, 5 certificate templates, program outline).
 Review game.

Get it all now!

Price: $199.95  $179.95

You will receive a secure link by email to download your purchase immediately after purchase.

CONSIDER GETTING THE COMPLETE CUSTOMER SERVICE EXCELLENCE SERIES

 

Get the full Customer Service excellence series and receive all Five courses Vision, energy passion to serve + Pathways to service excellence + Find a way to say yes! + Passionate retail experts + Setting others up for Success for one low price of $599.95

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program. 

  100% customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages) 

  Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition  or incorporation into your own existing course materials.

 Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of  self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven  your existing course materials.

 Fun, competitive review game to end on a high note!

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

 Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.

Deliver fun, effective and professional trainings easily!

Even if you are delivering training for the first time, our training materials will guide you step by step. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training program yourself or through a professional trainer.

Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.

We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees.

Save yourself hours of development and research time. You can use our affordable, content rich training materials to deliver an exceptional training program. Or, you can use our modules to enhance and enrich your current course materials with fresh, new, and proven models, concepts, interactive games, activities, and exercises. That way, you can focus all your effort on the delivery of your program and ensure the maximum return on your training investment.

Discover the trainer in you and take charge of developing your people; after all as a leader, developing your team should be your number one priority. Our affordable courseware packages and training course materials will allow you to do just that. Our courseware materials are well structured, organized, and easy to use. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably.

Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training course material packages and provide your team with a short powerful session during team meetings or huddles to stress on a specific key skill/s that serves key development area/s. Remember as a people manager, you are the one who is ultimately responsible for developing your team.

To find out more about our course material packages , please take a few minutes to read our frequently asked questions or take a look at our testimonials page and read what trainers, consultants, leaders and business professionals who used our training materials said.