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FULL COURSE PACKAGES
MINI COURSE PACKAGES
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |

Why buy our training course material packages
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Great value for a small investment |
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100% customizable |
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Standalone modules can easily be added to enliven your training material |
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Get new ideas for activities, exercises and games |
Fun, competitive review game to end on a high note! |
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Download and get it immediately |
Duration: 1 Day
Price: $199.95 $179.95
Audience: Support team members and back office support teams
Overview
This workshop was designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.
By the end of this training course participants will be able to:
Listen, ask questions, and interpret nonverbal messages more effectively.
Set and manage expectations of colleagues and team members.
Communicate assertively.
Adapt their communication style and manage their behavior for more productive work relationships.
Map out workflow between colleagues.
Analyze current workflow and identify how to improve efficiency.
Outline of topics:
Module 1 : Communicate clearly and confidently:
Importance of clear communication - How well do you communicate?
The 5 Basic Principles of communication.
Focus on Behavior not personality.
Be Specific.
Use the power of questions.
Listen Actively.
Communicate Assertively.
Module 2 : Working Better together:
Importance of working as a team.
Internal customers are customers too.
Managing Internal customers expectations.
Understanding Internal customers behavioral styles.
The 4 Major behavioral styles and flexing your style.
Mapping your internal network.
Giving the message of 'I Care' when passing work.
Competitive review game - An Exciting review challenge (Power Point Game) to end your training on a high note!
The Fully Customizable Training package includes:
Fully scripted Trainer Guide:
Self-discovery activity
Group exploration and facilitator-led discussions
Best practice theory exploration
Game-based learning
Practice exercises
Participant Reference Workbook
PowerPoint Slide Presentation
Bonus Materials:
Personality Types Self-assessment
Training material samples
For random slide samples, Click thumbnails below for larger images.
For random workbook samples, Click thumbnails below for larger images.
For random trainer guide samples, Click thumbnails below for larger images.
Plus a great bonus!
A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.
The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds...etc. Save as a new file & create 100's of other review games for any training materials or program to always end your training program on a high note.
What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format:
Trainer Guide (58 Pages).
Student workbook (48 Pages).
Slide deck (49 slides).
Listening skills evaluation assessment.
Personality type assessment questionnaire.
Bonus activities ( 22 activities ).
Training support documents ( Training evaluation forms, 5 certificate templates, program outline).
Review game.
Get it all now!
Price: $199.95 $179.95
You will receive a secure link by email to download your purchase immediately after purchase.
CONSIDER GETTING THE COMPLETE CUSTOMER SERVICE EXCELLENCE SERIES
Get the full Customer Service excellence series and receive all Five courses Vision, energy passion to serve + Pathways to service excellence + Find a way to say yes! + Passionate retail experts + Setting others up for Success for one low price of $599.95
Why buy our training course material packages?
Great value for a small investment
Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program.
100% customizable
You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages)
Standalone modules can easily be added to enliven your training material
Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition or incorporation into your own existing course materials.
Get new ideas for activities, exercises and games
Each of our training course material packages includes a plethora of self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven your existing course materials.
Fun, competitive review game to end on a high note!
An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).
Download and get it immediately
All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.
Deliver fun, effective and professional trainings easily!
Even if you are delivering training for the first time, our training materials will guide you step by step. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training program yourself or through a professional trainer.
Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.
We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees.
For Trainers
Save yourself hours of development and research time. You can use our affordable, content rich training materials to deliver an exceptional training program. Or, you can use our modules to enhance and enrich your current course materials with fresh, new, and proven models, concepts, interactive games, activities, and exercises. That way, you can focus all your effort on the delivery of your program and ensure the maximum return on your training investment.
For People Managers
Discover the trainer in you and take charge of developing your people; after all as a leader, developing your team should be your number one priority. Our affordable courseware packages and training course materials will allow you to do just that. Our courseware materials are well structured, organized, and easy to use. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably.
Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training course material packages and provide your team with a short powerful session during team meetings or huddles to stress on a specific key skill/s that serves key development area/s. Remember as a people manager, you are the one who is ultimately responsible for developing your team.
To find out more about our course material packages , please take a few minutes to read our frequently asked questions or take a look at our testimonials page and read what trainers, consultants, leaders and business professionals who used our training materials said.
How it works?
|
Choose your training package |
|
Add to shopping cart |
|
Pay using any major debit or credit card or using paypal |
|
You will be taken to a download page to instantly download your purchase (You will also receive your download links by email) |
|
Unzip the file/s and get all your documents in MS office format
|
Get all available programs and save !!
For only $2995.95
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30 Full Courses | 6 Mini Courses |
Testimonials
What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:
TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in.
Nige O'Shea FIMI, Professional Inspirations Ltd. UK
I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price!
I will return to your website as needed and will recommend your products and services to fellow consultants.Angela Walton, Atlanta, Georgia USA
TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!
Craig Hines, innov8 Performance Limited, UK
I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses.
Alan Lloyd, Team Leader,EU Support to Civil Society Project
In Sales training, TrainingCourseMaterial.com’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results .
Tarek Fahmy, Trainer & Consultant, Dubai, UAE
Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them together in terms of format and content. From now on, I shall be sticking with yourselves, as I enjoy your clean formats and more advanced content. Well done.
Kevin Lawrence, Dubai, UAE