Free Training Resources
In addition to our professionally designed, customizable training materials and courseware packages, we offer free comprehensive resources on our website. Looking for training articles, activities, and assessment tools? Find them for FREE on our site. Whether you are a trainer looking for ideas, a manager looking to develop your team, or person looking for self-development, you will find a wealth of valuable free training materials and resources on our site. Feel free to browse through our resources, activities, and articles to develop yourself or others. We hope you enjoy our site and find it useful. Please recommend us to others.
Sensitivity in the workplace for more diversity and inclusion
Sensitivity in the workplace is important to ensure inclusive environments. It’s important for employees to be sensitive to the needs of others, and to remember that everyone is different. However, a lot of discussion takes place in the workplace about how much sensitivity is too much and where do employers have to draw the line?
Biases in the workplace - Are there good biases in the workplace?
There is no such thing as a good bias when it comes to the workplace. At home, a bias might include eating only healthy food - that is a good bias. At work, biases leave people out and create dissonance between colleagues...
Workplace Diversity Inclusion- Having a diverse, inclusive working environment
In order to create a unique and respectful workplace, each individual employee - as well as employers - need to adopt and support such initiatives. Diversity and inclusion provide opportunities for deeper connections, collaborations, productivity, and growth within an organization.
Interactive exercises or games have been used to liven up training materials presentations ever since it was discovered that people have a very short attention span...
The BIG Planning Tip - Planning best practice
A big planning tip: Never make your plan all at once. Best practice says that you should start working on your plan by listing all the action items in your plan that you can think of; then, leave it for a few hours and return back to finish it later.
Presenting with Proximity, Passion & Participation - Present with impact
presentation skills - If your aim in giving a presentation is just reciting information while others are listening to you passively, this traditional presentation mode is the easy way, and it doesn’t work. It’s ineffective.
How to say NO to customers-NICELY - customer service technique
How to say "NO" to customers? Don't just say NO Serve the customer a Service NO Sandwich instead. Call center customer service training skills.
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TCM training materials are professionally written state of the art and masterfully done with up-to-date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+Peter Morrison
Sales & Marketing trainer
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We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees
This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
Price: $199.95 $179.95
No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success. Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general.
Price: $199.95 $179.95
A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.
Price: $199.95 $179.95
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