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- Frontline Retail Selling Skills
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- Retail Sales Planning & Forecasting
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- Passionate Retail Experts
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- Setting Others Up For Success!
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- Presenting with Impact
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- Handling angry and difficult callers
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- Call Control
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- Find a way to say yes!
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- Successful Telephone Debt Collection
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Communicating with Clarity and Impact

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FULL COURSE PACKAGES

	Administrative Assistant Skills
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Communicating with Clarity and Impact
	Conflit Resolution
	Creative problem Solving & Decision Making
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
	Train the Trainer
	Vision, Energy & Passion to serve

MINI COURSE PACKAGES

	Communication Skills
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	Professional Business Writing
	Professional Sales Questioning
	Sales Forecasting

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	Retail Excellence series^®
	Communication Excellence series^®
	Sales Excellence series^®
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Retail excelllence series training package

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Last Updated: Friday, 02 October 2015 21:33

The Body Coaching Model

Head Questions:	- What will success look like for us? - If we resolved this problem, what, would we be saying to ourselves? - What do we think about this problem? - Where are we heading?
Body Questions	- What is going on now? - What has been tried already? - How did that work? - How do we feel about it? - What is our gut instinct?
Leg question	- Where could we go for answers/assistance? - What else could we do? - What support do we need?
Feet questions	- What are our next steps? - What are the steps after that? - On a scale of 1-10, how committed are we to taking these steps?

Extracts from Body Coaching Model by Paul Tizzard, published in Fenman Coach the Coach Series

STAR feedback Model

Giving positive feedback : ST(Situation/task): A customer came into your office today looking upset. A (Action): You gave her the forms she needed and explained how to fill them ...

2012-02-04 10:38:50

One of the most common questions asked about coaching is “What process should I follow?” There is no single answer to that, however if it is assumed that coaching is largely a structured interaction ...

2012-02-03 22:38:35

Skills and Qualities of a coach

The main purpose of a coach is to work with individuals to improve their performance in a specific area or skill. Key tasks and responsibilities: -Identifies development ...

2012-03-10 20:55:29

Coaching & Feedback

What is coaching all about? Coaching is the process of systematically developing people at work. It involves turning work experienced problems into learning situations. Coaching for ...

2013-02-10 13:54:50

Coaching/Training/Counseling/Mentoring - Clearing out the confusion

Coaching: Coaching is strategically guiding someone into improved performance through reflection on how they apply a specific skill and/or knowledge. Coaching is about developing individuals beyond ...

2012-10-20 00:59:31

Giving Negative Feedback

When we have to give feedback to someone that we think they might find difficult or painful to hear there are certain questions that maybe helpful for us to make sure we find answers for first ...

2012-10-16 22:02:31

Why Coaching and feedback goes wrong ?

Take a long hard look at the way you currently coach. As an overworked manager and most of us are we find it very easy and tempting to deal with performance problems of our staff at symptom level ...

2012-10-19 13:37:52

The 10 Coaching commandments

1. Suspend your own personal judgmentsYou can’t like everyone in your team. What impact does liking or disliking a team member have on your relationship with them?We already know that your ...

2012-11-17 12:48:17

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Sales excelllence series training package

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" Sales Excellence series^®"

3 complete professional sales training programs

Sales Management

Professional Selling skills

Sales Territory Planning & Routing

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