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Professional Sales Questioning
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |
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Retail sales forecasting and planningPRICE: $ 539.85 $ 349.95
Log in or join for free to see your latest self assessment results
In this quick self assessment you will be asked to rate 12 statements that can give you an evaluation of your skills communicating with others on the telephone and if you display basic telephone etiquette and manners in a business setting.
Please Click here to Evaluate your telephone skills and manners
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Time Management price: $ 199.95 $ 179.95 |
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Negotiating for Results price: $ 199.95 $ 179.95 |
Identify yourself
Apologize for delays - even the little ones
Take notes when you take a message for someone, don't rely on memory
Organize your thoughts before you speak
Speak clearly, be positive, cheerful and upbeat
Never hang up before others, especially customers
Summarize and recap the call
Thank people for calling.
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Nige O'Shea FIMI, Professional Inspirations Ltd. UK
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
Craig Hines, innov8 Performance Limited, UK
Alan Lloyd, Team Leader,EU Support to Civil Society Project
