Evaluate Your
Telephone Skills
Try this Assessment test
You can take the “Evaluate Your Telephone Skill”

- Identify yourself
- Apologize for delays - even the little ones
- Take notes when you take a message for someone, don't rely on memory
- Organize your thoughts before you speak
- Speak clearly, be positive, cheerful and upbeat
- Never hang up before others, especially customers
- Summarize and recap the call
- Thank people for calling.