Wednesday, 18th October 2017

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Conflict Resolution
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Retail excelllence series training package   collection
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In this quick self assessment you will be asked to rate 12 statements that can give you an evaluation of your skills communicating with others on the telephone and if you display basic telephone etiquette and manners in a business setting.  

Please Click here to Evaluate your telephone skills and manners

 

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time management training materials

Time Management
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price: $ 199.95  $ 149.95

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Negotiation skills training course package

Negotiating for Results
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price: $ 199.95  $ 149.95

 
Below are some good telephone etiquette guidelines:telephone skills self assessment

bullebt Identify yourself

bullebt Apologize for delays - even the little ones

bullebt Take notes when you take a message for someone, don't rely on memory

bullebt Organize your thoughts before you speak

bullebt Speak clearly, be positive, cheerful and upbeat

bullebt Never hang up before others, especially customers

bullebt Summarize and recap the call

bullebt Thank people for calling.

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Sales excelllence series training package
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Call Center excelllence series training package    
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