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Thursday, 2nd April 2020

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Evaluate your telephone skills

Free self assessment tool. Click here to assess your phone manners.

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My self assessment results

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In this quick self assessment you will be asked to rate 12 statements that can give you an evaluation of your skills communicating with others on the telephone and if you display basic telephone etiquette and manners in a business setting.

Please Click here to Evaluate your telephone skills and manners

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Below are some good telephone etiquette guidelines:

Identify yourself

Apologize for delays - even the little ones

Take notes when you take a message for someone, don't rely on memory

Organize your thoughts before you speak

Speak clearly, be positive, cheerful and upbeat

Never hang up before others, especially customers

Summarize and recap the call

Thank people for calling.

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