Find out how well do you communicate over the phone and evaluate your telephone etiquette by taking this quick self assessment.

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Evaluate your telephone skills

Free self assessment tool. Click here to assess your phone manners.

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Handling Sales Objections and Closing the Sale

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My self assessment results

QUIZ NAME

POINTS

Log in or join for free to see your latest self assessment results

In this quick self assessment you will be asked to rate 12 statements that can give you an evaluation of your skills communicating with others on the telephone and if you display basic telephone etiquette and manners in a business setting.

Please Click here to Evaluate your telephone skills and manners

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Time Management
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Below are some good telephone etiquette guidelines:

Identify yourself

Apologize for delays - even the little ones

Take notes when you take a message for someone, don't rely on memory

Organize your thoughts before you speak

Speak clearly, be positive, cheerful and upbeat

Never hang up before others, especially customers

Summarize and recap the call

Thank people for calling.

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Are you Visual, Auditory or Kinaesthetic?

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