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FULL COURSE PACKAGES
MINI COURSE PACKAGES
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |

Why buy our training course material packages
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Great value for a small investment |
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100% customizable |
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Standalone modules can easily be added to enliven your training material |
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Get new ideas for activities, exercises and games |
Fun, competitive review game to end on a high note! |
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Download and get it immediately |
My self assessment results
QUIZ NAME | POINTS |
In this quick self assessment you will be asked to rate 12 statements that can give you an evaluation of your skills communicating with others on the telephone and if you display basic telephone etiquette and manners in a business setting.
Please Click here to Evaluate your telephone skills and manners

Identify yourself
Apologize for delays - even the little ones
Take notes when you take a message for someone, don't rely on memory
Organize your thoughts before you speak
Speak clearly, be positive, cheerful and upbeat
Never hang up before others, especially customers
Summarize and recap the call
Thank people for calling.
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You will be taken to a download page to instantly download your purchase (You will also receive your download links by email) |
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Unzip the file/s and get all your documents in MS office format
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Training Articles
Are you micromanaging ?
Managers and team leaders sometimes think they are indispensible, or feel that to get it ...
Read detailsHandling challenging ...
Presenting a Potentially Unpopular Decision Sometimes we can be faced with the task of ...
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For only $2995.95
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30 Full Courses | 6 Mini Courses |
Most Popular Articles
Are you micromanaging ?
Managers and team leaders sometimes think they are indispensible, or feel that to get it ...
Read detailsHandling challenging ...
Presenting a Potentially Unpopular Decision Sometimes we can be faced with the task of ...
Read detailsInfluencing do's and dont's
Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other ...
Read details