WIIFM to provide great customer service?
What's In It For Me? why should I provide great customer service?
You don't own the company and you may not be paid more for providing great customer service so why should you bother ?
Here are 3 very good reasons why you should want to improve your customer service skills and train yourself to be more professional in dealing with all types of customers
1-Less Job related stress
When you sharpen your customer service skills and techniques you can easily deal with most issues and types of customers so you get less unpleasant interactions and can handle more difficult customers easier which ultimately leads to less job related stress.
2- Career Advancement
If you enjoy helping others and can draw satisfaction from helping your customers in a professional manner backed up by a sound practice of customer service techniques will proppell your career.
Keep in mind that colleagues, supervisors and managers in your company are aware when customers ask for you by name because you do a great job. you will soon be promoted.Then you will have a better chance of climbing your way up the Chain and get promoted. Specially if you are working for a large established multi-national company, there are people there in successful companies who's job is to look for the sharp and highly skilled ones.
3- Your Job becomes a source of satisfaction
You can join those who find real satisfaction in their work and not many people are lucky enough to experience how rewarding it is if you to take satisfaction from every successful customer interaction, when you provide great customer service to a customer who needs help or has a complaint that you resolved and very swiftly handled that angry customer, you feel that you are making a difference and take pride in your work.
Receiving positive feedback or words of praise from your direct manager or even from customers feels great plus the fact that those who are good at customer service do make more money. Regardless of your reasons, learning professional customer service techniques and serving your customers better can be very rewarding.
For more customer service skills, check out our Instant download customer service training package "Vision, Energy & Passion To Serve"