Giving Negative Feedback
Contact Us
Wednesday, 3rd March 2021

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

Instant download training package

communication-training-course-material  
Communicating with Clarity and Impact
for only
Price: $199.95  $179.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

When we have to give feedback to someone that we think they might find difficult or painful to hear there are certain questions that maybe helpful for us to make sure we find answers for first before attempting to give the negative feedback. Consider the following questions:

1) Will they get very upset, and if so, how will I deal with that?
2) Will it affect the relationship I have with that person in any lasting way?
3) Will they really hear what I'm saying or will they try to distort it?
4) Will it really have any effect on how they behave?

Let's look at each of these questions in turn:

1)  Will they get very upset, and if so, how will l deal with that?

We often avoid telling people unpleasant things because it can sometimes make us feel bad when we do it, or sometimes we find it uncomfortable to have to cope with someone's distress or anger. An essential question to ask ourselves in this situation is can we afford not to give the feedback?

Failure to give people negative feedback can result in:

a) No change in the person's behaviour because they have never heard that it was causing difficulties.
b) An enormous confrontation in the future as things build up to an explosion.
c) Problems in our continuing relationship with the person which naturally develops when we are aware of something and they are not, or when we are trying to keep something from them. Remember!  Giving them the feedback gives them an opportunity to change.


2)  Will it affect the relationship I have with that person in any lasting way?

The short answer is that it might! This is always a risk. We can minimise this risk by:

a) Having a good relationship to begin with built on respect, genuineness and empathy.
See also: Empathy Vs Sympathy

b) Giving the feedback in a skilled way.

Neither of these are magical or mystical conditions which happen only by accident of birth or good fortune. Relationships are good because people work at them. Feedback can be constructive if we remember a few basic guidelines and it is given within the context of a good relationship.

 

Negotiation skills training course package

Instant download training package 

Negotiating for Results

Negotiating is a part of everyday life. We negotiate in our work, with our friends, and even our family members. In this two day class, participants will learn what negotiation is and how to get the most from their personal negotiations.

price: $ 199.95  $ 179.95

 

3)  Will they really hear what I'm saying or will they try to distort it?

We can discover if we have been accurately heard by asking the person to paraphrase what we have said to them and by giving them an opportunity to comment on what we have said.


4)  Will it really have any effect on how they behave?

This depends firstly on whether they accept the feedback or not. In the final analysis people must make their own decision whether or not to accept the feedback given. If they do not it is vital to clarify conditions of employment, performance standards etc.

In other words someone may not accept the feedback but if that means that they refuse to make any required behaviour changes the consequences of that will need to be clearly pointed out.

Sometimes the person accepts the feedback but then does nothing to change. This will usually be because they had left the feedback session with no clear objectives to which they had committed themselves. Help them work out a step by step action plan to enable them to implement their objectives by asking them to:

a) Specify what they are going to do differently, from when, and how they will find out if it has been effective. This is specifying an action plan and building in evaluation.

b) Think or talk through the consequences of acting or not acting on the feedback given.

Remember! feedback is most effective if:

it is given as soon after the event as is appropriate. feedback needs to be descriptive rather than evaluative and refers to behaviour which can be changed then it is the individual’s choice as to whether they change their behaviour or not.


Related articles

8 Step strategic planning process

The below 8 steps give you an overall view of the general actions that should be followed when putting together any strategic plan. 1. Getting prepared.Decide on the team who will be involved in the ...

2012-08-21 06:07:32

Assessing your mission statement

A mission statement is a statement of the company’s purpose or its fundamental reason for existing. The statement spotlights what business a company is presently in and the customer needs it’s ...

2012-08-21 06:37:50

What is a SWOT analysis ?

SWOT analysis is a very common and useful strategic planning tool. It is simply an acronym for Strengths, Weaknesses, Opportunities and Threats. Its an exercise often used by the team tasked with ...

2012-08-22 13:54:23

Evaluating your organizational values

Values are enduring, passionate, and distinctive core beliefs. They’re guiding principles that never change. Values are why you do what you do and what you stand for. Values are deeply held ...

2012-08-21 06:55:55

Strategic Planning and Thinking

What is a strategic plan?A strategic plan is the formal roadmap that describes how a company executes its long term  strategy. A plan outlines where an organization is going over the ...

2013-02-22 08:55:38

What is PESTLE analysis ?

A PESTLE analysis is mainly involved with studying all the external factors that can directly or indirectly impact future long, medium or short term strategies. Its an acronym that stands for  ...

2012-08-22 15:45:04

Visioning : Forming a strategic vision

Forming a strategic vision should provide long-term direction, delineate what kind of enterprise the company is trying to become, and infuse the organization with a sense of purposeful action. Vision ...

2012-08-21 07:12:30

Visioning & Alignment

What is strategy? Strategy means consciously choosing to be clear about your company’s direction in relation to what’s happening in the dynamic environment. With this knowledge, you’re in a much ...

2012-02-05 11:57:42

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

10 Mar

Skills and Qualities of a ...

The main purpose of a coach is to work with individuals to improve their performance in a ...

Read More...
19 Aug

OPEN Question Selling ...

OPEN Question Selling OPEN Question selling is a unique selling technique that many ...

Read More...
03 Mar

Orientation of new employees

Do you remember how was your first day at work? unfamiliar people, policies and ...

Read More...

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

10 Mar

Skills and Qualities of a ...

The main purpose of a coach is to work with individuals to improve their performance in a ...

Read More...
19 Aug

OPEN Question Selling ...

OPEN Question Selling OPEN Question selling is a unique selling technique that many ...

Read More...
03 Mar

Orientation of new employees

Do you remember how was your first day at work? unfamiliar people, policies and ...

Read More...
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)