Contact Us
Saturday, 19th September 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

Passionate Retail Experts  
Passionate Retail Experts
for only
Price: $199.95  $179.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

This is a fun ice breaker pefect for call center agents and can be tweaked for any front line customer service staff.

What you need:

bullet Drinking straws (like those you get with your drink at any fast food restaurant)

bullet 2 single very small pieces of paper the size of the smallest post it notes you can find. (The smaller the piece of paper the easier the exercise will be)

 

Split the class into two equal teams, ask them to stand in two rows facing each other as per the figure below

customer service call center activity

 

Hand each person one straw. And inform them that this will be a race between the two rows/teams. The winning team is the one who will be able to transport the little piece of paper from the first person on the team to the last team member without touching it by hand but you can only use your straw.

Demonstrate lifting the piece of paper by sucking on the straw and moving it towards the next person in line who in turn will have to take the paper from you without using his hand but rather using his straw by sucking as well and then giving it to the next person and so on until the last person in the line.

The winning team will be the one who can get the piece of paper safely without dropping it from the first to the last person in the line. If the paper is dropped the team will have to start all over again from the beginning of the line.

 

What’s the point?

This is a fun competitive game that will energize everyone. The main goal of this activity is to have some fun, and help you as a trainer to create a friendly, happy learning environment. You can link the paper they use during the exercise to calls they receive as call center agents and dropping the paper is like dropping the call and we never want to drop a customer’s call but rather ensure the call is routed successfully to our colleague.

This fun activity can also be linked to communication as it will require some co-ordination to safely pass along the paper from one person to the next using only the straw without dropping it.

 

Good luck!


Testimonials

What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.

Garion Bunn, CPBA, CPMA, Keynote presenter, author and coach, NC USA

CLICK TO READ MORE TESTIMONIALS

Instant download training package

Retail-selling-skills-training-course-materials

Frontline Retail Selling Skills
(Click to read more)

price: $ 199.95  $ 149.95

Instant download training package

retails-sales-planing-and-forecating-training-material

Retail Sales Planning & Forecasting
(Click to read more)

price: $ 199.95  $ 149.95

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

12 Oct

Dealing with interruptions

9 ways to deal with interruptions Dealing with the common day to day workplace ...

Read details
04 Feb

Handling Objections

Defining buyer objections: Objections are really a technique the buyer uses to slow down ...

Read details
07 Oct

Effective Meetings management

Source: Prentice Hall December 2000 Meeting Management   Importance of managing ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

12 Oct

Dealing with interruptions

9 ways to deal with interruptions Dealing with the common day to day workplace ...

Read details
04 Feb

Handling Objections

Defining buyer objections: Objections are really a technique the buyer uses to slow down ...

Read details
07 Oct

Effective Meetings management

Source: Prentice Hall December 2000 Meeting Management   Importance of managing ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)