Thursday, 27th April 2017

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!


                   Accredited training provider

               quality  Certified Courseware



Instant download training package

Communicating with Clarity and Impact
for only
Price: $199.95  $149.95

 click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games

Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results


myresultsLog in or join for free to see your latest self assessment results


This is a fun ice breaker pefect for call center agents and can be tweaked for any front line customer service staff.

What you need:

bullet Drinking straws (like those you get with your drink at any fast food restaurant)

bullet 2 single very small pieces of paper the size of the smallest post it notes you can find. (The smaller the piece of paper the easier the exercise will be)


Split the class into two equal teams, ask them to stand in two rows facing each other as per the figure below

customer service call center activity


Hand each person one straw. And inform them that this will be a race between the two rows/teams. The winning team is the one who will be able to transport the little piece of paper from the first person on the team to the last team member without touching it by hand but you can only use your straw.

Demonstrate lifting the piece of paper by sucking on the straw and moving it towards the next person in line who in turn will have to take the paper from you without using his hand but rather using his straw by sucking as well and then giving it to the next person and so on until the last person in the line.

The winning team will be the one who can get the piece of paper safely without dropping it from the first to the last person in the line. If the paper is dropped the team will have to start all over again from the beginning of the line.


What’s the point?

This is a fun competitive game that will energize everyone. The main goal of this activity is to have some fun, and help you as a trainer to create a friendly, happy learning environment. You can link the paper they use during the exercise to calls they receive as call center agents and dropping the paper is like dropping the call and we never want to drop a customer’s call but rather ensure the call is routed successfully to our colleague.

This fun activity can also be linked to communication as it will require some co-ordination to safely pass along the paper from one person to the next using only the straw without dropping it.


Good luck!

Add comment

Security code

Instant download training package


Frontline Retail Selling Skills
(Click to read more)

price: $ 199.95  $ 149.95

Instant download training package


Retail Sales Planning & Forecasting
(Click to read more)

price: $ 199.95  $ 149.95

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?


Choose your training package


Add to shopping cart


Pay using any major debit or credit card or using paypal


You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)


Unzip the file/s and get all your documents in MS office format

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

10 Feb

Business Ethics & Etiquette

Proper Business introductionsThe initial introduction phase of any business relationship ...

Read details
26 Oct

Effective ads scheduling

There is no doubt that advertising is the main tool for developing brand awareness simply ...

Read details
19 Aug

Cross-selling & Up-selling

Successful sales people always Cross & Up sell to increase sales AND give the ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
21 Aug

8 Step strategic planning ...

The below 8 steps give you an overall view of the general actions that should be followed ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405