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Frontline Retail Selling Skills
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Why buy our training course material packages

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Great value for a small investment

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100% customizable

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Standalone modules can easily be added to enliven your training material

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Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

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Retail excelllence series training package   collection
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PRICE: $ 539.85 $ 349.95

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Use any of the below customer service training activities in this page and incorporate them any customer service training initiative, they can help you highlight some key customer service concepts that can also be modified further or debriefed differently to serve specific learning points. 

 

Pass the Blocks - Call center activity
Participants of each team are tasked with  passing  Blocks  as quickly as possible in relay style  to the team member next to them  to  move the whole pile of blocks  from one location to the other  faster than the other team. This is a fun competitive activity that's perfect for  your customer service class or  call center customer service training. Read more about this training activity

 

Sentences Puzzle
5 important customer service sentences with key missing words that your class participants will need to find in the letters grid below, a hint next to each word shows if it’s in a horizontal row or a vertical column. Read more about this training activity

 

Rate my NPS (Net promoter score) please
This is an excellent activity that will help you explain what NPS (Net promoter score) is  in a fun way and shows participants how to calculate NPS and gives them a chance to rate each other.`Read more about this training activity

 

A fun ice breaker for call center agents
What you need:
Drinking straws (like those you get with your drink at any fast food restaurant)
2 single very small pieces of paper the size of the smallest post it notes you can find. (The smaller the piece of paper the easier the exercise will be) Read more about this training activity

 

 Did you know that we just added a FREE review game to each of our full course training packages?

It adds loads of fun and ends your training class on a high note!

The game is all done in Power Point and comes packed with questions and answers around your training package so you can easily review the content of the training, enhance retention and ensure your training participants are engaged till the very end. Just split your class into teams that compete to win a final competition by answering questions and getting points in a series of fun rounds.

That’s not all! 

Just like our training material packages, the game is completely customizable so you can easily use it with other training topics you teach. Just change the questions/answers, images…etc, Save as a new file & create any number of other review games and always end each class you teach on a high note. Watch this short video:


Testimonials

What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.

Garion Bunn, CPBA, CPMA, Keynote presenter, author and coach, NC USA

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Sales excelllence series training package
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3 complete professional sales training programs
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Call Center excelllence series training package    
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The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

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I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

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 TRAINING COURSE MATERIALS

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  Handling angry and difficult callers

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 New college instructor orientation

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