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Vision, Energy & Passion to serve
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |
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Standalone modules can easily be added to enliven your training material |
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Fun, competitive review game to end on a high note! |
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Retail sales forecasting and planningPRICE: $ 539.85 $ 349.95
Log in or join for free to see your latest self assessment results
Use any of the below customer service training activities in this page and incorporate them any customer service training initiative, they can help you highlight some key customer service concepts that can also be modified further or debriefed differently to serve specific learning points.
Pass the Blocks - Call center activity
Participants of each team are tasked with passing Blocks as quickly as possible in relay style to the team member next to them to move the whole pile of blocks from one location to the other faster than the other team. This is a fun competitive activity that's perfect for your customer service class or call center customer service training. Read more about this training activity
Sentences Puzzle
5 important customer service sentences with key missing words that your class participants will need to find in the letters grid below, a hint next to each word shows if it’s in a horizontal row or a vertical column. Read more about this training activity
Rate my NPS (Net promoter score) please
This is an excellent activity that will help you explain what NPS (Net promoter score) is in a fun way and shows participants how to calculate NPS and gives them a chance to rate each other.`Read more about this training activity
Did you know that we just added a FREE review game to each of our full course training packages?
It adds loads of fun and ends your training class on a high note!
The game is all done in Power Point and comes packed with questions and answers around your training package so you can easily review the content of the training, enhance retention and ensure your training participants are engaged till the very end. Just split your class into teams that compete to win a final competition by answering questions and getting points in a series of fun rounds.
That’s not all!
Just like our training material packages, the game is completely customizable so you can easily use it with other training topics you teach. Just change the questions/answers, images…etc, Save as a new file & create any number of other review games and always end each class you teach on a high note. Watch this short video:
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What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:
TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.
Garion Bunn, CPBA, CPMA, Keynote presenter, author and coach, NC USA
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