Conflict Resolution, Influencing and Negotiation activities
Conflict Resolution, Influencing and Negotiation activities
Games & Activities
If you only depend on lecturing, theories and dry training models while running a conflict resolution or negotiation skills training, your participants may end up not getting too much value out of it and there's a good chance of them getting disengaged and lose interest. A big word of advice when delivering these two topics is to try to use as many engaging activities as you can where you can get your class participants involved into role plays or activities as a skill practice.
Below are some activities that you can use right away that will help you make some key learning points related to professional negotiations and resolving conflict.
Tell everybody that it is election time and you are all running for office. Give the team 15 minutes, each person is tasked to write a speech about why they should be voted as the team leader. Read more about this training activity
Highlighting the fact that we all see things differently depending on our own specific perspectives, a good activity that will help you make the point is to write a large number “6” on a letter size paper and put it on the floor. Read more about this training activity
Split the group into two equal teams standing in two rows facing each other. Split the group further into pairs so that each pair are standing and facing each other, use a masking tape and make a line on the floor between the two groups so that each team is standing on one side of the line and the paired members are facing each other. Read more about this training activity
A quick simple but powerful activity that shows there are two ways to get others to do what we want them to do, we can either push them and in that case we will definitely get resistance or we can pull them or in other words convince them with our point of view , explain the reasons and tell them why we want them to take this action and consequently expect lower or no resistance. Read more about this training activity
Win as much as you can Throughout this competitive activity , participants will go through a series of rounds and situations where they will need to make group decisions and reach consensus on actions that will impact their final result and in other instances they will have to negotiate the strategy with other groups as well collaboratively while still ensuring their group wins , which will some time force them to make some tough decisions whether to fulfill the agreements made with other groups or decide to put the interest of their team first which can also cause some conflict situations between the different teams that needs to be resolved as well throughout the activity. Read more about this training activity
This is a competitive negotiation skill practice activity that has several other learning outcomes like how teams in an organization are responsible for creating the climate and culture and how the actions of one team can affect other teams. Read more about this training activity
It adds loads of fun and ends your training class on a high note!
The game is all done in Power Point and comes packed with questions and answers around your training package so you can easily review the content of the training, enhance retention and ensure your training participants are engaged till the very end. Just split your class into teams that compete to win a final competition by answering questions and getting points in a series of fun rounds.
That’s not all!
Just like our training material packages, the game is completely customizable so you can easily use it with other training topics you teach. Just change the questions/answers, images…etc, Save as a new file & create any number of other review games and always end each class you teach on a high note. Watch this short video:
This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.
No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success. Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general.
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career.
The main focus of this one day tailored training program is to help call center agents reduce their AHT - Average call handling time by equipping them with the required call control and questioning skills.
A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.
Our training material packages come with all you need to provide a professional and accelerated learning solution with
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
Get all our training Packages and Save!
Save over $1500 and Get each full program for under $99.00 & 6 Mini Courses free