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Communication Skills |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |

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Fun, competitive review game to end on a high note! |
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Find out how emotionally intelligent are you, This 25 question assessment will give you an evaluation of your level of emotional intelligence based on the main emotional intelligence pillars of emotional self awareness, emotional management, self motivation and relationship management.
Click here to find out How Emotionally Intelligent are you?
So what is Emotional intelligence?
Emotional intelligence refers to your ability to perceive, understand and express your feelings accurately and control your emotions so that they work for you and not against you. It's about knowing how you and others feel and knowing what to do about it. It's about having emotional awareness and sensitivity.
Below are some of the habits of people with high emotional intelligence:
Have the ability to clearly label their feelings rather than labelling people or situations
Can distinguish between thoughts and feelings
Take responsibility for their feelings
Use emotions to help them make decisions
Respects and validates feelings of others
Strive to find positive value from negative emotions
Do not patronise, command, criticize, blame or judge others.
Avoid people who do not respect their feelings.
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