World Class Customer Service, What is it?
Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer.World class customer care is not just about meeting but exceeding customer expectations and looking for opportunities to provide an unexpected wow moments in unique ways.
WIIFM - What's in it for me to provide great customer service?
You don't own the company and perhaps will not be paid more for providing great customer service so why should you bother? Read this article for some insight regarding this.
GROW Service questioning model
Questioning is an essential skill for being able to provide excellenct customer service, follow the below questioning model to identify your customer's exact needs.
The Power of One agent
For every call center agent not in place when scheduled, there’s a huge impact on the Service Level. Read this article to find out more.
7 Defusing Techniques - Defusing angry customers
Seven proven techniques to use with angry customers before they completely blow up in your face.
Empathy Vs Sympathy
Find out a clear explanation of the difference between empathy and sympathy in this article.
Building Customer Rapport
A list of proven strategies to help you build better rapport with your customers
Roles of the customer service manager
Whether it is a service or product your organization offers, the customer service manager plays a crucial role in the whole customer experience. This article lists some of the most important roles of a customer service manager
What is Proactive customer management? (PCM)
Being efficient in conversations with customers is based around getting two fundamental aspects right – the direction of the conversation and the control of the conversation.
What is True Customer loyalty?
There are many ways we can define customer loyalty. A loyal customer is a customer who is extremely satisfied with your service and your after sales service as well that they remain your customer forever.
Greeting customers professionally
Whether you are in a retail store, hotel, receptionist in a company or in any customer facing situation those first few seconds set the tone and create that crucial first impression that your customer will have about you and your company.