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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
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World Class Customer Service, What is it?
Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer.World class customer care is not just about meeting but exceeding customer expectations and looking for opportunities to provide an unexpected wow moments in unique ways.
WIIFM - What's in it for me to provide great customer service?
You don't own the company and perhaps will not be paid more for providing great customer service so why should you bother? Read this article for some insight regarding this.
GROW Service questioning model
Questioning is an essential skill for being able to provide excellenct customer service, follow the below questioning model to identify your customer's exact needs.
The Power of One agent
For every call center agent not in place when scheduled, there’s a huge impact on the Service Level. Read this article to find out more.
7 Defusing Techniques - Defusing angry customers
Seven proven techniques to use with angry customers before they completely blow up in your face.
Empathy Vs Sympathy
Find out a clear explanation of the difference between empathy and sympathy in this article.
Building Customer Rapport
A list of proven strategies to help you build better rapport with your customers
Roles of the customer service manager
Whether it is a service or product your organization offers, the customer service manager plays a crucial role in the whole customer experience. This article lists some of the most important roles of a customer service manager
What is Proactive customer management? (PCM)
Being efficient in conversations with customers is based around getting two fundamental aspects right – the direction of the conversation and the control of the conversation.
What is True Customer loyalty?
There are many ways we can define customer loyalty. A loyal customer is a customer who is extremely satisfied with your service and your after sales service as well that they remain your customer forever.
Greeting customers professionally
Whether you are in a retail store, hotel, receptionist in a company or in any customer facing situation those first few seconds set the tone and create that crucial first impression that your customer will have about you and your company.
Related articles
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2019-01-03 01:39:56
Up Your Training Game: How Reflection Will Supercharge Your Training Sessions
Teaching and training can be immensely difficult, but it can also be immensely rewarding. When it comes to delivering a session or a training programme... Read more about Up Your Training ...
2019-01-03 01:43:55
5 Ways to Prepare Your Training Business For The New Year
2019 is almost upon us, and December is a crucial month to reflect on what went well for your training business in the past 12 months and prepare for the new year... Read more about 5 Ways to Prepare ...
2016-01-27 07:54:30
The First 30 Minutes of Your Training Program
These are the kinds of questions that go through your participants heads as soon as they are inside the training room about their involvement with you and the training program... Read more ...
2016-12-09 20:01:14
How Much Training is Too Much Training?
Human beings are learning all the time. We start learning things from the minute we are born, and we keep learning new things until the day we die. We don’t stop to think about much of what we learn. ...
2017-12-15 00:52:05
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Training Articles
Practical Presentation design ...
The great majority of delivery problems that presenters experience are the consequence of ...
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Source: The Management Bible – John Wiley and Sons. Copyright © 2005 by Nelson ...
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Most Popular Articles
Practical Presentation design ...
The great majority of delivery problems that presenters experience are the consequence of ...
Read More...Career Development Plans
Source: The Management Bible – John Wiley and Sons. Copyright © 2005 by Nelson ...
Read More...Billing your company for ...
Needless to say that if you are involved in any work related activity where you have to ...
Read More...