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Administrative Assistant Skills
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Price: $ 199.95  $149.95

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Retail excelllence series training package   collection
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3 complete professional retail sales and service training programs
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If a mother describes her children as ‘children’ and you then ask ‘how old are your kids?’ what is the impact?


Answer: you have ‘corrected her’ unconsciously, because you have used your preferred word, not hers – rapport has been broken, you are no longer ‘like each other’.

the specific words that we use depends on our representational system. Language expresses the way that we interpret the world. If we recognise the words that people use we can gain some insight in to how they make sense of their world. By communicating back to them using words from there primary sense will help us to build a stronger connection with them and consequently build better rapport and communicate better.

Find out your preferred representational system by answering this quick questionnaire that consists of 3 main parts (Auditory , Kinaethetic and visual) and find out how you score in each part. Upon completion you will receive instant feedback of your preferred style. After completing the questionnaire and receiving your result, you will gain more insight about the kind of words and language preferred by each style by reviewing 3 tables of sample preferred words of all 3 types , the auditory , visual and kinaesthetic.

To take the questionnaire click here

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Sales excelllence series training package
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3 complete professional sales training programs
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Call Center excelllence series training package    
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