Conflict Resolution, Influencing & Negotiation skills
Negotiating - Dealing with conflict
If two drivers meet in a narrow lane and neither will back up, the situation can easily develop into conflict.
The right mind set of a professional debt collector
If you are new to the debt collection business or if you have been working as a debt collector for some time, as you gain and build your experience, sooner or later you will start thinking like a professional debt collector.
Resolve conflict now
Conflict is a fact of life, it is inevitable, no matter who you are, what you do, we all encounter conflict situations either inside or outside the workplace there is no running or hiding from this fact.
Cost vs potential benefits of conflict
A condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business problem is one of the definitions of workplace conflict.
Reacting to conflict
People respond differently to different conflict situations. Not only that but the same person can respond differently to each conflict situation he/she is faced with depending on the type of conflict , where the conflict is happening , the type of person whom he/she has the conflict with and whether it is a workplace conflict or a personal conflict with a family member or loved one.
Third party interventions: Mediation and Arbitration
Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed , this article explains mediation and arbitration as the two main third party intervention processes.
Why we avoid dealing with conflict
Nobody wants trouble, and when we see trouble coming around the corner most of us would rather cross the street and avoid it. But since conflict is part of our personal and professional life and all of us have either had to deal with conflict in the past and will probably face conflict in the future.
Essential Elements of a good resolution
For any proposed solution for a conflict situation to be good, solid and satisfies all parties and last over time, it needs to have specific qualities and must include the following attributes that must be given good consideration to ensure the proposed resolution is the correct way to go.
What not to say when resolving conflict
The language you use while working through the conflict resolution process has a great impact on the result it can actually either make or break the process.
The 4 keys to influencing others
There are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or get something done specifically if there is some resistance to implementing the new ideas, this article gives an overview of the recommended process.
Influencing do's and dont's
A list of do's and don'ts of influencing others.
How to disagree agreeably
Being assertive means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Acquiescing or, the opposite, attacking, are not constructive responses.