Contact Us
Tuesday, 31st March 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

communication-training-course-material  
Communicating with Clarity and Impact
for only
Price: $199.95  $179.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

9 ways to deal with interruptions

ways to deal with interruptions in the workplace

Dealing with the common day to day workplace "interruptions" can sometimes be a challenge. To set yourself up to better deal with interruptions,  first of all, it’s important to distinguish between an interruption and an event which is directly linked to the main purpose of your job. For example, many people seem to see telephone calls as interruptions to their daily routine. The question that must be asked is “Would my job actually exist if it were not for the people “interrupting” me on the telephone?”  It is only once we have the answer to this question, in the face of a potential interruption, that we can then make a rational decision about how to deal with the challenge facing us. Do we put our current priority to one side for a moment, or do we manage the interruption assertively?
If the answer to our question is the latter, we have several options to choose from. 

All of the suggestions below work. However, you have to decide for yourself which is going to be the most appropriate and effective at the time. By managing interruptions assertively, and explaining why you are choosing to deal with people in a certain way, not only will people tend to be more willing to co-operate, but they will also have more respect for you in the long term.

 

Training-course-material-and-courseware-package

Instant download training package 

Setting Others Up For Success! (Click to read more)

This workshop was designed to help support staff improve their performance in a competitive environment. Using a self-assessment tool, participants discovery their dominant.

price: $ 199.95  $ 179.95

 

1. Try setting aside certain agreed times of the day when you’re available to see people. You could use an “open / closed door” policy.

2. Tell people you’re busy, apologise and ask them to return later when you can give them your full attention. This shows them that you value their time as well as your own.

3. Make it clear how much time you have at the start of the conversation. If they require longer to discuss an issue, tell them when you can give them the time they need. You’re in control of your time.

4. Stand up. It’s unlikely that someone walking into your office will sit down while you tower over him or her.  People don’t tend to stay long if they’re not invited to do so.

5. Keep your head down when the interrupter is in sight. Eye contact can be mis-read as an invitation to have a chat.

6. Put up “Do not disturb” notices, such as the “red / green flag” method.

7. Turn your desk away from your office door/entrance so you won’t be facing passers-by.

8. Busy with your computer. It’s very hard to talk to someone who’s obviously very busy tapping away on his or her keyboard. (Not the most assertive method, but effective when some people don’t take the hint!)

9. Delegate the interruptee!  If all else fails, there’s always someone else who’s less busy than you are, and who just loves a chat!


Related articles

Effective Delegation

When Should you delegate?   Delegation should be done when the task:– Is not your strength and someone else has more skill– Requires a lower level of expertise– Will ...

2012-02-02 21:44:32

Time & Stress Management

Managing your timeEffective managers are those who have managed to get to grips with two main issues:Organising themselves and Organising others.The two subjects are interlocked because unless you ...

2013-02-22 09:24:13

Effective Meetings management

Source: Prentice Hall December 2000 Meeting Management   Importance of managing meeting effectively: How important is it to manage meetings efficiently? Some estimates of time spent in ...

2012-10-06 22:30:08

Dealing with Common time wasters

Dealing with Common time wasters Time wasters come in the aftermath of the below 3 categories: 1- Lack of Control Over the Work Environment2- Lack of Planning3- Lack of ...

2012-10-08 00:23:48

Urgent vs Important

Even the best time management schemes and life plans can come to grief if you don’t have the habit of discriminating between the urgent and the important. • Surprisingly few tasks and both ...

2012-10-12 22:26:39

12 ways to kill procrastination

12 ways to kill procrastination 1. Get started - beginning is usually the hardest part. Once you have formed the 30-day habit you’re destined to succeed. 2. Break the task down into ...

2012-10-11 13:33:23

Managing Your time

Effective managers are those who have managed to get to grips with two main issues: Organising themselves Organising others The two subjects are interlocked because unless you are organised it will ...

2012-10-11 23:23:59

Setting Priorities

Doing the right thing at the right time (By frank Atkison)One of the problems with managing time is knowing how to plan each day and, as the day progresses, deciding what to do next. What you have ...

2012-08-29 14:16:06

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

19 Aug

Cross-selling & Up-selling

Successful sales people always Cross & Up sell to increase sales AND give the ...

Read details
10 Feb

The Power of one agent

For every call center agent not in place when scheduled, there’s a huge impact on the ...

Read details
19 Aug

What is Neuro Linguistic ...

Very simply NLP is based on studying and analysing behaviour patterns, thinking ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Cross-selling & Up-selling

Successful sales people always Cross & Up sell to increase sales AND give the ...

Read details
10 Feb

The Power of one agent

For every call center agent not in place when scheduled, there’s a huge impact on the ...

Read details
19 Aug

What is Neuro Linguistic ...

Very simply NLP is based on studying and analysing behaviour patterns, thinking ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)