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Instant download training package

Conflict Resolution

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FULL COURSE PACKAGES

	Administrative Assistant Skills
	Anger Management
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Communicating with Clarity and Impact
	Conflict Resolution
	Creative Problem Solving & Decision Making
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
	Train the Trainer
	Vision, Energy & Passion to serve

MINI COURSE PACKAGES

	Communication Skills
	Motivating People
	Professional Business Writing
	Professional Sales Questioning
	Sales Forecasting

COMPLETE PACKAGES

	Retail Excellence series^®
	Communication Excellence series^®
	Sales Excellence series^®
	Call Center Excellence series^®
	The Presenter-Trainer Package

Why buy our training course material packages

	Great value for a small investment
	100% customizable
	Standalone modules can easily be added to enliven your training material
	Get new ideas for activities, exercises and games
	Fun, competitive review game to end on a high note!
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Retail excelllence series training package

Now get the complete

" Retail Excellence series^®"

3 complete professional retail sales and service training programs

Retail sales forecasting and planning

Selling skills for your retail front liners

Passionate customer service skills

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PRICE: $ 449.95 $ 299.95

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Sales excelllence series training package

Now get the complete

" Sales Excellence series^®"

3 complete professional sales training programs

Sales Management

Professional Selling skills

Sales Territory Planning & Routing

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PRICE: $ 449.95 $ 299.95

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	Unzip the file/s and get all your documents in MS office format

Call Center excelllence series training package

Now get the complete

" Call Center Excellence series^آ®"

4 complete professional Call Center training programs

Handling angry and difficult callers

Call Control

Find a way to say YES!

Successful telephone dept collection

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PRICE: $ 599.85 $ 349.95

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Instant Download Package Contents:

	Trainer's Guide
	Powerpoint Slide Deck
	Student Workbook
	Course outline
	Exercise & Activities sheets
	Training completion certificate
	Training Evaluation Form
	Assessment Tools (selected courses)
	Specific forms & Job aids (selected courses)