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The RACI Chart
RACI is a charting system that helps to ensure that all aspects of a plan are identified, managed and completed efficiently and effectively. It is used to plan who does what by identifying those who are Responsible for tasks, those Accountable, who should be Consulted and who should be kept Informed.


Characteristics of an effective Team
A list of essential characteristics of effective high performaing teams.


Running a team briefing
One of the most effective methods of motivating individuals is by communicating the aspirations, goals, successes and any forthcoming changes to the individuals within the organisation.


Putting a team Together
There are two main essential ingredients for the formation of any team, the first one is that each team member must be fully aware of and has complete buy in of the team's common goal and the second ingredient is that each team member should fully understand his/her role and its importance towards achieving the common team goal.


Stages of teams development
Teams go through various stages of development. Bruce Tuckman and M.A. Jensen (1965-1977) refer to these stages as Forming, Storming, Norming, and Performing. Read this article to find out more.

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What is Lateral Thinking ?The term Lateral Thinking was invented by Dr. Edward de Bono in 1967 and is defined by the Oxford English Dictionary as “ a way of thinking which seeks the solution to ...

2012-02-26 13:40:35

Creativity, Problem solving , Decision making & Lateral Thinking

Defining Lateral thinking / Parallel thinking / Creativity & innovationClearing out the confusion, this article clearly explains the differences between parellel, lateral thinking as well as ...

2013-02-10 13:55:27

8 Blocks to Creative Thinking

Beware of the following 8 blocks , these are the main stumbling blocks that hold us back from getting in touch with our innate creativity. Remember! we are all creative. but in addition to the ...

2012-02-26 12:26:32

Force Field Analysis

 A Decision Making tool  Force-Field Analysis is a tool for studying a situation that you want to change. The method was first described by Kurt Lewin and is based on the observations ...

2012-02-27 19:57:55

De Bono's 6 thinking hats

Dr Edward de Bono studied medicine at Christ Church, Oxford, where he gained an honours degree in psychology and physiology. He also holds a PhD from Cambridge and has held appointments at the ...

2012-02-26 08:23:00

Brainstorming Ground rules

For a brainstorming session to be successful, some ground rules should be set and followed by the group, when we say ground rules here we do not mean putting any restrictions on the solutions the ...

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SCAMMPERR - As a creativity tool

Michael Michalko is a creativity expert who leads creative-thinking workshops, seminars and sessions for clients around the world. After leaving military service, he applied the creative-thinking ...

2012-02-26 18:55:35

Fishbone / Cause & Effect Diagrams

This is a simple yet powerful method of visually recording possible causes and relating effect. These help detailed investigation of processes responsible for quality problems.They provide a ...

2012-02-27 18:08:10

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09 Mar

SMART goals

A smart goal must be: Specific - Clear statement of what needs to be achieved ...

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Grow Service Model

Questioning is an essential skill for being able to provide excellenct customer service, ...

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25 Feb

What not to say while ...

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