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Passionate Retail Experts
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |

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The RACI Chart
RACI is a charting system that helps to ensure that all aspects of a plan are identified, managed and completed efficiently and effectively. It is used to plan who does what by identifying those who are Responsible for tasks, those Accountable, who should be Consulted and who should be kept Informed.
Characteristics of an effective Team
A list of essential characteristics of effective high performaing teams.
Running a team briefing
One of the most effective methods of motivating individuals is by communicating the aspirations, goals, successes and any forthcoming changes to the individuals within the organisation.
Putting a team Together
There are two main essential ingredients for the formation of any team, the first one is that each team member must be fully aware of and has complete buy in of the team's common goal and the second ingredient is that each team member should fully understand his/her role and its importance towards achieving the common team goal.
Stages of teams development
Teams go through various stages of development. Bruce Tuckman and M.A. Jensen (1965-1977) refer to these stages as Forming, Storming, Norming, and Performing. Read this article to find out more.
Related articles
8 Step strategic planning process
The below 8 steps give you an overall view of the general actions that should be followed when putting together any strategic plan. 1. Getting prepared.Decide on the team who will be involved in the ...
2012-08-21 06:07:32
Assessing your mission statement
A mission statement is a statement of the company’s purpose or its fundamental reason for existing. The statement spotlights what business a company is presently in and the customer needs it’s ...
2012-08-21 06:37:50
What is a SWOT analysis ?
SWOT analysis is a very common and useful strategic planning tool. It is simply an acronym for Strengths, Weaknesses, Opportunities and Threats. Its an exercise often used by the team tasked with ...
2012-08-22 13:54:23
Evaluating your organizational values
Values are enduring, passionate, and distinctive core beliefs. They’re guiding principles that never change. Values are why you do what you do and what you stand for. Values are deeply held ...
2012-08-21 06:55:55
Strategic Planning and Thinking
What is a strategic plan?A strategic plan is the formal roadmap that describes how a company executes its long term strategy. A plan outlines where an organization is going over the ...
2013-02-22 08:55:38
What is PESTLE analysis ?
A PESTLE analysis is mainly involved with studying all the external factors that can directly or indirectly impact future long, medium or short term strategies. Its an acronym that stands for ...
2012-08-22 15:45:04
Visioning : Forming a strategic vision
Forming a strategic vision should provide long-term direction, delineate what kind of enterprise the company is trying to become, and infuse the organization with a sense of purposeful action. Vision ...
2012-08-21 07:12:30
Visioning & Alignment
What is strategy? Strategy means consciously choosing to be clear about your company’s direction in relation to what’s happening in the dynamic environment. With this knowledge, you’re in a much ...
2012-02-05 11:57:42
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Training Articles
Managing teams performance
There is no question about the importance of teams in organizations today that's why as a ...
Read details...
Coaching: Coaching is strategically guiding someone into improved performance through ...
Read detailsSimple steps to create a ...
Creating an effective marketing plan is a simple straightforward process but ...
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Most Popular Articles
Managing teams performance
There is no question about the importance of teams in organizations today that's why as a ...
Read details...
Coaching: Coaching is strategically guiding someone into improved performance through ...
Read detailsSimple steps to create a ...
Creating an effective marketing plan is a simple straightforward process but ...
Read details