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Passionate Retail Experts
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |
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Retail sales forecasting and planningPRICE: $ 539.85 $ 349.95
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To truly actively listen you need to not only listen to content and emotion but also to acknowledge them. Good listening skills are very important to our personal and professional life and directly impact how good we are at communicating with others. Click here to answer this 10 question test to find out " how good a listener you are?"
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Instant download training package Communicating with Clarity and Impact (Click to read more) This high energy program focuses on the foundational communication skills: listening, asking insightful questions, and interpreting non-verbal communication (body language, voice tone). price: $ 199.95 $ 179.95 |
The most powerful form of listening is called active listening. Active listeners take in the whole of the speaker's message and then confirm their understanding and let the speaker know they are listening. Active listeners go beyond the words and listen to the feelings as well.
The following are common habits of active listeners:
Never interrupt the speaker and show patience and empathy.
Good use of eye contact and body language to show speaker that they are interested and listening.
Encourage the speaker to talk more by providing verbal feedback and gestures.
Acknowledge the emotions expressed with the message.
Never start working on the information they are getting while the speaker is still speaking. Instead give the speaker their full attention.
Ask a balance of open and closed questions.
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Most Popular Articles
Tips on planning your diary
However much we plan our time, nobody can foresee every crisis that can occur on the spur ...
Read detailsEnding interviews ...
Below is a simple process to follow that can help you end interviews in a ...
Read detailsStress & Presentation
Its perfectly normal for presenting to cause some stress, cause if you don't get stressed ...
Read details
Nige O'Shea FIMI, Professional Inspirations Ltd. UK
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
Craig Hines, innov8 Performance Limited, UK
Alan Lloyd, Team Leader,EU Support to Civil Society Project
