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Rapport = Results
Rapport is the key to success and influence in both your personal and professional life. It's about appreciating and working with differences.


Behavioral Styles
Understanding Behavior Styles will help you understand your style of communication and behavior as well as that of others. It will help you manage your relationships much more better both in your workplace AND at home.


Barriers to good communication
When the response from the receiver is not what you expected then some of the following barriers may have got in the way of the message.


Overcoming barriers to communication
There are a number of things you can do to overcome the common barriers to effective communication; Read this article to find out more


Asking Questions
Questioning allows us to gather information from others. When done skilfully this enables us to really get to the heart of things very quickly.


Levels of learning
Communication success in a customer care setting is achieved by recognizing that all customers have a particular level of learning. These levels of learning range from novice to expert, and they can be dynamic.


Communicate assertively
Assertiveness is all about your rights and other people’s rights as well. Developing one’s assertiveness depends very much on one’s ability to express these rights, in speech, in text and through appropriate non-verbal communication.

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Conflict Resolution, Influencing & Negotiation skills

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2013-02-10 13:53:37

Mediation and Arbitration

Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed, below are ...

2012-02-23 08:45:22

How to disagree Agreeably

To Communicate assertively means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Following a simple step-by-step ...

2012-11-05 23:01:47

The 4 keys to influencing others

Based on best practice, there are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or ...

2012-10-16 11:16:40

Negotiating and Dealing with conflict

If two drivers meet in a narrow lane and neither will back up, the knowledge and skill required in such situation will be how to modify one or both of the drivers’ behaviour to resolve this conflict. ...

2012-10-17 09:02:58

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other person. 90% of the time, influencing goes wrong because we put all our effort into expounding our own ...

2012-10-16 13:23:17

Resolve conflict now

Conflict is a fact of life, it is inevitable, no matter who you are, what you do, we all encounter conflict situations either inside or outside the workplace there is no running or hiding from this ...

2012-02-20 22:17:30

Cost Vs Benefit of conflict

Defining Workplace ConflictA condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business ...

2012-02-21 10:06:00

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11 Oct

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24 Feb

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22 Feb

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