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Rapport = Results
Rapport is the key to success and influence in both your personal and professional life. It's about appreciating and working with differences.


Behavioral Styles
Understanding Behavior Styles will help you understand your style of communication and behavior as well as that of others. It will help you manage your relationships much more better both in your workplace AND at home.


Barriers to good communication
When the response from the receiver is not what you expected then some of the following barriers may have got in the way of the message.


Overcoming barriers to communication
There are a number of things you can do to overcome the common barriers to effective communication; Read this article to find out more


Asking Questions
Questioning allows us to gather information from others. When done skilfully this enables us to really get to the heart of things very quickly.


Levels of learning
Communication success in a customer care setting is achieved by recognizing that all customers have a particular level of learning. These levels of learning range from novice to expert, and they can be dynamic.


Communicate assertively
Assertiveness is all about your rights and other people’s rights as well. Developing one’s assertiveness depends very much on one’s ability to express these rights, in speech, in text and through appropriate non-verbal communication.

Related articles

Presentation skills

Preparing and structuring your presentationThere are three main stages to a well prepared and well structured presentation. Making a positive first impressionThe elements of a positive First ...

2013-02-10 14:03:50

6 Step process for delivering your presentation

A presentation is not simply a speech to a large gathering, or even to a small one. Nor is it just selling an idea to a colleague. It is a mixture of all three. The distinction is worth ...

2012-10-14 22:18:32

Making a positive first impression

First Impressions are made up of:   7% the words you say    38% the voice tone you use   55% your non-verbal behaviourAfter the first few minutes these ...

2012-10-12 23:43:19

Improving your Tone of voice

Flat, monotone sound can be improved by adding three E’s – energy, enthusiasm and expression. Business people sometimes develop a flat, monotone voice from the misconceived notion that the more ...

2012-10-12 23:54:25

Projecting a professional image

It is a strange fact of life that when we meet people for the first time we quickly make assumptions about them through the use of our senses.  “You never get a second chance to make a good ...

2012-10-15 08:44:02

Preparing and Structuring your presentation

The 3 Key Stages of Preparation 1.  Gathering Information Think all round the subject, and note down on a large sheet of paper, preferably in pattern form (mind map), everything that comes ...

2012-10-12 23:31:46

Handling Questions and Answers

Questions and answers transform your presentation from a one way communication to a two way communication by giving your audience the chance to interact with you and ask questions about the content ...

2012-03-22 10:28:10

Handling challenging presentation situations

Presenting a Potentially Unpopular Decision Sometimes we can be faced with the task of informing people about a decision which has been made and which we know will be unpopular.The aim should be to ...

2012-10-14 22:49:33

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02 Mar

Evaluating Resumes

If it was based only on resumes then probably most of your candidates are perfect for the ...

Read details
19 Oct

Why Coaching and feedback ...

Take a long hard look at the way you currently coach. As an overworked manager and most ...

Read details
21 Aug

8 Step strategic planning ...

The below 8 steps give you an overall view of the general actions that should be followed ...

Read details
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