Contact Us
Friday, 3rd July 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

Customer-service-training-material  
Vision, Energy & Passion to serve
for only
Price: $199.95  $179.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

What is Performance appraisal?
A performance appraisal is a formal management system to evaluate the quality of an individual’s performance in an organization.


What is a competency?
Competencies are behaviour patterns, based on acquired knowledge, skills and attitudes, which a person needs to bring to a job in order to carry out certain key tasks with competence.


Interviewing primer
Interviews are one of the most effective selection methods,99% of companies use Interviews, they are so common because they fulfill a psychological need to meet and see a person who might one day join the company.


Types of interviews
There are different types of interviews, each providing quite specific types of information, this article gives an overview of the major,most common types of interviews :


Effective Interviewing questions
There is no doubt that interviewing is all about asking questions. Asking the right questions is crucial to make a fair evaluation of your candidate. If you ask the right questions, you will be able to uncover what you are looking for in a candidate.


Evaluating Resumes
If it was based only on resumes then probably most of your candidates are perfect for the job and your predicament would be choosing the best. but back to reality, we all know the real world doesn't work that way, anyone can write an impressive resume but is it all factual ?


Ending interviews professionally
This article gives you a process to follow to end the interview in a professional manner and also give the candidate some feedback, and a chance to ask questions as well as letting them know what happens next.


Evaluating Interview results
It's Highly recommended to start your evaluation of the interview right away after the employee leaves while everything is still fresh in your mind. Find out more about properly evaluating interview results.


Orienting new employees
Do you remember how was your first day at work? unfamiliar people, policies and procedures, The experience is exciting but can also be confusing and challenging.


Biggest Interviewing mistakes
A list of the most common pitfals and mistakes of conducting interviews.


The employee selection process
This article outlines the common steps of the selection process followed by most companies when hiring new employees and taking them on board.


Job analysis/description/specification
A clear textbook definition of job analysis, job description and job specification to clear out the confusion.


Career Development plans
Sometimes you can get where you want to go in business—if you’re lucky. But, more often, it takes a plan, and effective career development requires well thought out and executed plans.

 

Professional Selling Skills

Instant download training package

Professional Selling Skills (Click to read more)

Many sales people fall into the trap of talking too much. They just can't wait to tell customers all about the features or benefits their product/service will bring or how great their company is.

price: $ 199.95  $ 179.95

 


Using Internal Vs External Trainers
It is difficult to generalise about how it is worth it for companies to develop their own internal team of trainers to carry the burden of developing and training employees versus the use of professional external trainers.


Measuring Training ROI for sales and service staff
First we must clearly point out that measuring ROI of training is usually not an easy task to do or to measure accurately. Financial results for individual employees, teams and departments are measurable, but how these were influenced by the training alone is the difficult bit.


Kirkpatrick's 4 levels of training evaluation model
A brief explanation of Kirkpatrick's 4 levels of training evaluation

Related articles

Three reasons to launch a training business in 2019

Passion is usually the cornerstone of training businesses. Often they’re launched by people just like you who want to share their knowledge with others... Read more about Three reasons to launch ...

2019-01-03 01:36:58

Dealing with Gen X learners

They are often known as the MTV Generation, referring to the famous music channel that changed the music industry... Read more about Dealing with Gen X learners

2016-01-24 18:27:24

Using twitter as a training support tool to enhance training

Twitter is a fantastic tool to share quick ideas, links, and articles. It can easily give the user access to like-minded practitioners... Read more about Using twitter as a training support tool ...

2016-01-27 07:54:30

How to market your training courses

Within your training business, you’ve probably experienced the crushing dismay of putting together a comprehensive training course that you know learners will love and failing to fill it... Read more ...

2019-01-01 23:26:44

Seven Learning Styles to Help You Understand Training Participants

As trainers, we can often get caught up in the hustle and bustle of making sure outcomes are being met and timelines are being followed. Read more about Seven Learning Styles to Help You Understand ...

2016-01-27 07:54:30

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

17 Oct

Steps to reduce stress for ...

There is a range of actions you can take as managers which could be of use in reducing ...

Read details
21 Aug

Evaluating your ...

Values are enduring, passionate, and distinctive core beliefs. They’re guiding principles ...

Read details
17 Oct

Are you an optimist?

What do you think is the one thing you need to be in complete control of in order to be ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

17 Oct

Steps to reduce stress for ...

There is a range of actions you can take as managers which could be of use in reducing ...

Read details
21 Aug

Evaluating your ...

Values are enduring, passionate, and distinctive core beliefs. They’re guiding principles ...

Read details
17 Oct

Are you an optimist?

What do you think is the one thing you need to be in complete control of in order to be ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)