Thursday, 27th July 2017

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

ZupplerPCICompliantBadge

Instant download training package

retails-sales-planing-and-forecating-training-material  
Retail Sales Planning & Forecasting
for only
Price: $199.95  $149.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

writing training objectives

 

Why is it important to write good training program objectives?

Objectives give the first glimpse of your program content.  Clear, concise objectives give specific focus on the desired outcomes and determine what the training participants need to know and do in order to meet those objectives and what they are expected to learn plus giving them a sense of direction at the start of the training. After assessing training needs, Objectives are the first steps and the basis of the design and development of any training program.

 

What are training objectives?

Training objectives are concise action oriented statements that describe training outcomes, they are the destination that your training program design should lead to.

The emphasis of a training objective should not be on what you want to cover but on what you want participants to understand, do or do differently with the skills, models and information presented throughout the training program.

Objectives are the benchmarks used to measure success of a training program as they accurately describe what participants should be able to do at the end of the training.

Based on training needs assessment, training objectives sell the program to stakeholders. People managers can understand exactly what your training program will do for their employees. Objectives help managers understand what the training will and will not do.

 

Types of training objectives:

Objectives fall into three areas of development called the ASK model – Attitude, Skills, knowledge

1-      Attitude/Affective/Feel

2-      Skill/Behavioural/Do

3-      Knowledge/Cognitive/Think

 

Attitude objectives:

These objectives are appropriate when you want to change people’s attitudes, values or feelings or increase their awareness of or sensitivity to certain issues or ideas.

 

Skill objectives:

A skill objective focuses on a person being able to perform a task or a specific procedure up to a successful level or not.

 

Knowledge objectives:

Knowledge objectives relate to the ability of demonstrating acquired knowledge, to comprehend information, and to analyse concepts. It has to do with the comprehension of content or cognitive learning

 

Good training objectives should be:

     Action statements that outline specific activities and its impact on performance

     Objective and measurable, describing exactly what participants will be able to do by the end of the training

     Focused only on important areas related to the job.

     Measurable with both qualitative and quantitative criteria

     Specific and clearly outline what the participants will be able to do rather than describing training content

     Written in terms of performance and outline exactly how performance will be improved

 

Components of a good training objective:

Writing good objectives is not as easy or straightforward as it may seem. A good training objective should tackle three main components: performance, condition and criteria and written from the participant’s point of view and at the same time as a performance outcome.

Example:

“Using open-ended questions to identify the customer’s needs (condition), the participant will suggest (performance) at least two additional products or services to every customer (criterion).”

 

 The performance component:

It may not always be possible but ideally the objective should describe observable behaviour, that is, what the participant will be able to do differently as a result of the training. If the objective is not observable, specify the consequences of the learned behaviour that can be accepted as evidence of improvement or positive change. For example in a team building training initiative, an objective might be that “Participants will explore their feelings about working within a team.” Or for a sales training the objective can be “Participants will be able to upsell each customer and suggest additional items”

 

The condition component:

The objective describes the settings and circumstances under which the person will be performing the required tasks or activities. It also describes the tools and job aids that may be needed on the job. For example “Participants will use closed-ended questions with talkative callers to have better control over calls and reduce average call handling time”

 

The criteria component:

Finally, the objective specifies the standard or the level of proficiency needed to perform the task or job successfully. It should indicate the quality, speed, accuracy, productivity level or any performance standards required to achieve the objective which is usually determined by subject matter experts, line managers or direct supervisors.

 

More examples:

     Using product mock-ups (condition), sales representatives will answer (performance) all customer questions about the standard products (criteria)

     Agents will answer calls (performance) within the standard service level of 20 seconds (criteria) using the standard greeting (condition)

     Sales managers will write down a complete (performance) sales plan and forecast (criteria) for the following quarter based on the steps introduced in the training workshop (condition)

 

Related articles

Putting training into action

Unlike toothpicks, cotton balls or cooking pans, training can’t be kept in storage for a long time. You either use it or lose it. Everyone knows that unless what was learned is translated into ...

2016-01-27 07:54:30

Writing Proper Training Objectives

Objectives give the first glimpse of your program content. Clear, concise objectives give specific focus on the desired outcomes and determine what the training participants need to know and do in ...

2016-01-27 07:54:30

Seven Learning Styles to Help You Understand Training Participants

As trainers, we can often get caught up in the hustle and bustle of making sure outcomes are being met and timelines are being followed. Read more about Seven Learning Styles to Help You Understand ...

2016-01-27 07:54:30

The First 30 Minutes of Your Training Program

These are the kinds of questions that go through your participants heads as soon as they are inside the training room about their involvement with you and the training program... Read more ...

2016-12-09 20:01:14

Using twitter as a training support tool to enhance training

Twitter is a fantastic tool to share quick ideas, links, and articles. It can easily give the user access to like-minded practitioners... Read more about Using twitter as a training support tool ...

2016-01-27 07:54:30

Using Facebook to support training goals

Facebook can be an easy-to- use, intuitive tool for trainers. It’s a great way for trainers, training departments, or organizations to stay in frequent contact and build a sense of community.... ...

2016-01-27 07:54:30

Training Tough Participants

No matter how well you prepare for your workshop or training session, you should always expect the unexpected. Sometimes a session can have a great, fun and upbeat start then easily turn into a ...

2016-01-24 18:27:24

The Law of Forgetting and Using a Training Review Game

Interactive exercises or games have been used to liven up training materials presentations ever since it was discovered that people have a very short attention span... Read more about the ...

2016-12-09 19:52:25

10 steps to create a positive learning environment in your training class

Creating a healthy learning climate in your training room is not something that can be done by following a simple list of do’s and don’ts... Read more about 10 steps to create a positive learning ...

2016-01-27 07:54:30

Leveraging social media in class to support and enhance training

The trainer using and leveraging social media thoughtfully will find it a wonderful new means of engaging learners, extending the learning experience... Read more about Leveraging social media in ...

2016-01-27 07:54:30

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

22 Feb

Time & Stress Management

Managing your timeEffective managers are those who have managed to get to grips with two ...

Read details
20 Oct

...

Coaching: Coaching is strategically guiding someone into improved performance through ...

Read details
12 Feb

Levels of Learning

Levels of Learning Communication success in a customer care setting is achieved by ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
21 Aug

8 Step strategic planning ...

The below 8 steps give you an overall view of the general actions that should be followed ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405