Contact Us
Tuesday, 31st March 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

Passionate Retail Experts  
Passionate Retail Experts
for only
Price: $199.95  $179.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

An overview of effective and ineffective feedback and a good activity for practicing giving effective feedback.

Print out the 20 sentences below and use the criteria for effective feedback below to debrief after running the activity.

Instructions to participants:

Circle the number of each sentence that you think meets the criteria for helpful feedback (not necessarily perfect, but OK) For the rest of the questions, see if you can figure out the criterion that has been actively violated. Put that criterion in front of the sentence. You may find more than one.

 

 

1.

"I'm really confused over what you just said about my work".

 

2.

"Now I don't want you to get upset about what I'm going to say, but...."

 

3.

"When you interrupt me like that, it makes me want to stop talking to you".

 

4.

"It really doesn't matter to me, but a lot of people would really be upset with what you just did".

 

5.

"You're really overreacting to what I just said".

 

6.

"Your problem is that you just don't like yourself".

 

7.

"I have some feedback for you and I've got to give it to you for your own good."

 

8.

"When you continue to talk so softly, even after I've said I have trouble hearing you, I get frustrated and want to end the conversation".

 

9.

"You've just offended every person in this group".

 

10.

"You appear to be frowning, and I'm confused about what just happened."

 

11.

"From the way you needle people, you must have a need to get even with the world".

 

12.

"I could work with you more easily if you had a better sense of humour".

 

13.

"Why do you do things like that?".

 

14.

"Do you understand what I mean when I say you're sending me a double message?".

 

15.

"Charlie, how does it make you feel when Tom keeps coming late to meetings?"

 

16.

"I'm going to be open with you, level with you: I think you're a fathead".

 

17.

"I wish you'd stop trying to run things around here".

 

18.

"How do you think it makes me feel when you say things like that?"

 

19.

"That kind of adolescent behaviour won't get you anywhere around here".

 

20.

"And another thing.  I'm sick and tired of you calling me "Honey".


CRITERIA FOR EFFECTIVE FEEDBACK

Following are 10 criteria for effective feedback. You may not need to concern yourself with all of them and may find yourself focusing on a cluster of 4 or 5 which are problems for you. Also, there is a list of opposites - things we do which are not effective.

 

 

EFFECTIVE FEEDBACK

INEFFECTIVE FEEDBACK

1

Describes the behaviour which led to the feedback- 'You are finishing my sentences for me...'

Uses evaluative / judgmental statements- 'You're being rude'. Or generalised ones- 'you're trying to control the conversation.'

2

Comes as soon as appropriate after the behaviour - immediately if possible, later if events make that necessary ( something important going on, you need time to cool down etc)

Is delayed, saved up, and dumped. Induces guilt and anger in the receiver, because after time there is not usually anything he can do about it.

3

Is direct, from sender to receiver

Indirect, ricocheted- Tom, how do you feel when Jim cracks his knuckles? - also known as let's you and him fight

4

Is owned by the sender, who uses 'I' messages and takes responsibility for his thoughts, feelings, reactions.

Ownership is transferred to 'people', 'the book', 'upper management', etc.

5

Includes the senders real feelings about the behaviour, insofar as they are relevant to the feedback- 'I get frustrated when I'm trying to make a point and you keep finishing my sentences.'

Feelings are concealed, denied, misrepresented, distorted. One way to do this is to 'transfer ownership'. Another way is to smuggle the feelings into the interaction by being sarcastic, sulking, competing to see who's right, etc.

6

Is checked for clarity, to see that the receiver fully understands what's being conveyed.

Not checked. Sender either assumes clarity or - fairly often- is not interested in whether receiver understands fully.

7

Asks relevant questions which seek information, with the receiver knowing why the information is sought and having a clear sense that the sender does not know the answer.

Asks questions which are really statements-'Do you think I am going to let you get away with that?'  or which sound like traps- 'Do you behave that way at home too?'

8

Specifies consequences of the behaviour - present and/or future- 'If you keep finishing my sentences I won't want to spend much time talking to you in the future'.

Provides vague consequences- 'That kind of behaviour is going to get you into trouble'.  Or specifies no consequences- 'you shouldn't do that'.

9

Is solicited or at least to some extent desired by the receiver.

Is imposed on the receiver, often for his own good.

10

Refers to behaviours about which the receiver can do something, if he wants to.

Refers to behaviours over which the receiver has little or no control


Testimonials

What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.

Garion Bunn, CPBA, CPMA, Keynote presenter, author and coach, NC USA

CLICK TO READ MORE TESTIMONIALS

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

03 Nov

The RACI Chart

The RACI chart is a valuable tool to use with self-directed teams and project teams ...

Read details
05 Nov

Measuring Training ROI for ...

First we must clearly point out that measuring ROI of training is usually not an easy ...

Read details
11 Feb

Overcoming Barriers to ...

Overcoming Barriers to communication There are a number of things you can do to ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

03 Nov

The RACI Chart

The RACI chart is a valuable tool to use with self-directed teams and project teams ...

Read details
05 Nov

Measuring Training ROI for ...

First we must clearly point out that measuring ROI of training is usually not an easy ...

Read details
11 Feb

Overcoming Barriers to ...

Overcoming Barriers to communication There are a number of things you can do to ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)