Sentences Puzzle

5 important customer service sentences with key missing words that your class participants will need to find in the letters grid below, a hint next to each word shows if it’s in a horizontal row or a vertical column.

1- You should always tell customers what you ------------- (Horizontal) and not what you --------------- (Vertical)

2-Customers don’t care what you-------- until you show them that you ---------  (Horizontal)

3-I always ---------------- what customers say to ensure I got it right (Vertical)

4-The customer is always ------------------- (Horizontal)

5-I always let angry customers -------------- (Vertical) their anger then I have to --------------- (Horizontal) all that anger

sentences-puzzle01

 

Answers:

1-You should always tell customers what you can do and not what you cannot do

2-Customers don’t care what you know until you show them that you care

3-I always paraphrase what customers say to ensure I got it right

4-The customer is always number one

5-I always let angry customers vent their anger then I have to acknowledge all that anger

sentences-puzzle02