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Handling Sales Objections and Closing the Sale
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5 important customer service sentences with key missing words that your class participants will need to find in the letters grid below, a hint next to each word shows if it’s in a horizontal row or a vertical column.

1- You should always tell customers what you ------------- (Horizontal) and not what you --------------- (Vertical)

2- Customers don’t care what you-------- until you show them that you ---------  (Horizontal)

3- I always ---------------- what customers say to ensure I got it right (Vertical)

4- The customer is always ------------------- (Horizontal)

5- I always let angry customers -------------- (Vertical) their anger then I have to --------------- (Horizontal) all that anger

 

sentences-puzzle01

 

Answers:

1- You should always tell customers what you can do and not what you cannot do

2- Customers don’t care what you know until you show them that you care

3- I always paraphrase what customers say to ensure I got it right

4- The customer is always number one

5- I always let angry customers vent their anger then I have to acknowledge all that anger

 

sentences-puzzle02

Comments   

 
0 #3 Kimberly 2016-11-18 18:06
Team game
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0 #2 Lori Lowry 2016-11-09 16:23
game for training
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0 #1 Deborah Creekmur 2016-04-19 20:57
Customer Service Skills
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