Saturday, 21st January 2017

Training Materials & Courseware Resource

How it works?


Choose your training package


Add to shopping cart


Pay using any major debit or credit card or using Paypal


You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)


Unzip the file/s and get all your documents in MS office format

Login Form

No need to sign up if you have Facebook!


                   Accredited training provider

               quality  Certified Courseware



Instant download training package

Setting Others Up For Success!
for only
Price: $199.00  $129.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games

Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results


myresultsLog in or join for free to see your latest self assessment results



A few words about twitter first

Twitter is a fantastic tool to share quick ideas, links, and articles. It can easily give the user access to like-minded practitioners, fellow hobbyists, subject matter experts, authors and even celebrities. It’s a wonderful communication tool characterized by a single and fast flow of information that’s available to all twitter users. Twitter is a great place if you are looking for advice and the 130-character limit forces the user to be concise and to the point which can sometimes be challenging and at times may require some careful and deep thought to make your point within the limit.

Twitter is very interactive, with something going on all the time. Twitter users will discover that they can very easily extend their reach far beyond the confines of their network of friends or organization. The 120-character limit keeps from turning messages into lectures and since conversations are public, people can see them, follow them, click on links to articles or video or photos they include, forward them on to others, and jump in if they have something to add.

Now let’s look at some examples and applications of this wonderful social media tool and leverage its quick informal and in the moment nature to supplement traditional classroom-based instruction, asynchronous e-learning programs and other training methods for delivering training.

The first step in incorporating twitter in your training is to create an account or several accounts for any entity you choose. For example, you can create an account for yourself, or for your current session or topic, or for all learners participating in the class you are delivering. Simply go to and being the free account creation process. (If you are new to twitter, Please refer to twitter support documentation on for step by step instructions of creating a twitter account and to find out how to perform all basic actions within twitter like posting tweets, following others, replying, retweeting..etc.)

You can easily have your learners follow you, in which case you can ask them to participate by using a hashtag of your choosing or set up an account for the group participating in your training program. Alternatively to manage your class as one private unit, you can use the free tool from that can convert a standard twitter account into a group space where members can send tweets to everyone else in the group using direct messages. (There are so many twitter tools already and new ones popping up all the time, so look online for other new and creative tools and methods to leverage twitter for training)  

Using twitter in preparation for training

Twitter can be a great tool for doing quick introductions to replace traditional icebreakers or set pre-course assessments or assignments and getting a feel for your participants training needs, interests, and expectations for example you can direct your class participants in advance to:

- Please tell us your name, location, and job title and one thing you want to learn from today’s class

- Please share your name and the top challenge you face that prevents you from performing at your best.

- Share one personal thing about yourself (Best vacation destination, favorite book or movie)

- What’s your biggest challenge in achieving your sales figures/delivering great customer service/being a manager…etc.

- Share the best leadership advice you ever received/the most helpful feedback you ever received.

- Share one example of a good, effective feedback and one bad and ineffective feedback you received.

- Send a link to an article and ask participants to read it in advance or watch an online video and prepare questions or discussion points around it as pre-work.           

Using twitter inside the training room to support and reinforce your training objectives

Some trainers may find it hard to cope with trainees typing on a smartphone or tablet during class and consider it as a sign of disrespect or lack of attention but if you think of it, why should someone typing on a device be so different from someone taking notes on a legal pad? Trainees can be encouraged to send tweets as a recap of the training session to themselves, to co-workers who are not attending, or even their bosses who most trainers wish were more aware of what goes on in training.

If you as the trainer encourage your class participants to use twitter to create a stream of conversations around the topic during class, you create what is known as the “backchannel.” (This is the running participant’s text that often occurs during webinar type classes or online lessons. A twitter backchannel can look much the same) This backchannel can give you valuable insight as to what people are finding useful , questions they may have or see what learners perceive as the most important points.

Thoughtful use of twitter in training can also be valuable in supporting learning between training sessions by continuing a conversation from class, sending follow-up comments, and helping learners remain focused and mindful while applying new concepts back on the job after class. It can also provide a fast vehicle to get back to a participant with an answer to a question as you promised back in class.

Another effective way to utilize twitter between classes or training sessions if you assign homework or projects or readings is to encourage participants to tweet about challenges, what they are learning or tips to share as well as new resources. This can be an excellent way to help learners become more aware of their own learning, help them stay on track and in touch with one another, it also helps you monitor their progress, make the learning visible and of course not to mention reminding them of the task that needs to be done before the next session. This extends the session beyond the few hours in class with you, and enhances learning by tapping into the spaces between scheduled training events.


A few more ideas for utilizing twitter after and between training sessions to increase retention by continuing conversations:

 - Tweet a new question or topic every few days to encourage more involvement and engagement between learners

 - What have you done differently since the class last week?

 - What’s getting in the way of applying what you learned?

 - Recommend relevant useful articles or websites and ask them to tweet their responses to questions like (What do you know now that you didn’t’ before? What was interesting? Surprising? What can you do with this information? What did you find useful? How does this tie with our discussion back in class?)

 - Provide information about upcoming topics and course content

 - Encourage learners to follow industry experts or authors who frequently tweet valuable advice and tips

 - Encourage training class participants to find their own resources and suggest subject matter experts to follow on twitter

 - Start a debate by tweeting a controversial question around the training topic with different points of view assigned to each participant to force them to adopt points of view different than their own for a few minutes’ examples: companies blocking social media sites, are customers always right?

 - Do a twitter customer service role play by creating an angry customer account and assign different learners different roles (Customer service representative, supervisor, call center agent..etc.) and try to diffuse the angry customer and resolve the issue.

 - Assign participants to do an online research around the training topic or any related topics and post links to articles, videos or any other web based resources on the training topic or find an expert on the topic and ask them for key advice or tips.

Extend training reach, increase retention using twitter post training and beyond class

Twitter is an easy means of helping learners stay in touch with one another and with the trainer, supporting the growth of a learning community and continued development, providing encouragement and support as learners work to apply their new skills, and serving as a vehicle for cultivating a learning community. You can choose to include members of one class or set up a twitter account as the trainer for use by everyone who takes a specific training program and grow the community.

 - When it comes to feedback and evaluation time, twitter can be a great tool to get you a bit more than just a happy sheet when training is over or at the end of a training day. You can identify what is “sticking” and if learners are taking away the most important information or not by asking them to repeat one or two key points from yesterday’s class with no repeats or ask each participant to tweet one or two things they learned from the training or share his/her post training action plan.

 - Use twitter to keep up with after-chat and to gather information or conduct one, two or four week check-ins by inviting discussion around topics such as what activities were most useful and what questions participants may still have or what have they been successfully able to implement or change since the training?

 - Don’t feel as the trainer, that you have to do it all yourself. Encourage participants to lead a conversation or throw in a question to the group to encourage participation in the conversation, extend and keep it going.

Creative and thoughtful use of twitter as a training support tool can be of great benefit to both trainers and learners, it’s a quick, fun tool for generating quick conversations, find answers, share links, broadcasting thoughts, and supporting “Chatter” before, during and after training events.

Look out for our next post that will be all about Facebook, the social media heavyweight and some great ideas about leveraging Facebook's vast power and reach to improve and complement your training programs.

Related articles

The First 30 Minutes of Your Training Program

These are the kinds of questions that go through your participants heads as soon as they are inside the training room about their involvement with you and the training program... Read more ...

2016-12-09 20:01:14

Ten Tough Training Situations and How to Deal with Each

If you have been a trainer long enough, you probably are firm believer of the famous Murphey’s law (Anything that can go wrong, will go wrong) unusual and unexpected events...  Read more about ...

2016-10-03 16:00:17

Using twitter as a training support tool to enhance training

Twitter is a fantastic tool to share quick ideas, links, and articles. It can easily give the user access to like-minded practitioners... Read more about Using twitter as a training support tool ...

2016-01-27 07:54:30

The Law of Forgetting and Using a Training Review Game

Interactive exercises or games have been used to liven up training materials presentations ever since it was discovered that people have a very short attention span... Read more about the ...

2016-12-09 19:52:25

Dealing with Gen X learners

They are often known as the MTV Generation, referring to the famous music channel that changed the music industry... Read more about Dealing with Gen X learners

2016-01-24 18:27:24

Training Materials, buy them off-shelf or design them yourself?

Whether you decide to purchase ready to deliver training materials or design and create your own... Read more about Training Materials, buy them off-shelf or design them yourself?

2016-01-27 20:27:46

Dealing with Gen Y learners

If you are a trainer then you probably had them in class before and definitely will in the future. Gen Y are the young workforce of today. Are you ready for them? Read more about Dealing with Gen Y ...

2016-01-24 18:27:24

Using Facebook to support training goals

Facebook can be an easy-to- use, intuitive tool for trainers. It’s a great way for trainers, training departments, or organizations to stay in frequent contact and build a sense of community.... ...

2016-01-27 07:54:30

Writing Proper Training Objectives

Objectives give the first glimpse of your program content. Clear, concise objectives give specific focus on the desired outcomes and determine what the training participants need to know and do in ...

2016-01-27 07:54:30

Train the people and coach their managers

Have you ever had managers tell you it was your job to develop their people? They are only half right. Developing people, closing the skill gaps in the workforce, and increasing knowledge must be a ...

2016-12-09 19:40:11

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?


Choose your training package


Add to shopping cart


Pay using any major debit or credit card or using paypal


You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)


Unzip the file/s and get all your documents in MS office format

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

18 Feb

Complaint Handling Etiquette

Show empathy Showing empathy means having the capacity to understand and to be aware of ...

Read details
03 Mar

The Employee Selection process

The Employee Selection Process Most organizations take certain common steps to process ...

Read details
29 Aug

Setting Priorities

Doing the right thing at the right time (By frank Atkison)One of the problems with ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!


What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:'s programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks Jeanne Parks, Trainer & Business consultant, San Francisco, USA

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in.

Nige O'Shea FIMI Nige O'Shea FIMI, Professional Inspirations Ltd. UK

I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price!
I will return to your website as needed and will recommend your products and services to fellow consultants.

Angela Walton, Atlanta, Georgia USA have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!

Craig Hines Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses.

Alan Lloyd Alan Lloyd, Team Leader,EU Support to Civil Society Project

In Sales training,’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results .

Tarek Fahmy Tarek Fahmy, Trainer & Consultant, Dubai, UAE

Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them together in terms of format and content. From now on, I shall be sticking with yourselves, as I enjoy your clean formats and more advanced content. Well done.

Kevin Lawrence Kevin Lawrence, Dubai, UAE

I was looking for training material to enrich our current program in customer service. I am so glad i found the materials in this website. They are the complete package, and the bonus activities really helped me design a few new modules to incorporate in our training. The workbook is really clear, and participants liked it. The presentation is not boring, or a pile of words. They are designed with the audience in mind. The supporting materials are complete to implement a full training program. We are looking to expand into sales training, and will most probably buy from them again.

Jon Kristo Jon Kristo, Training Manager,ISN Albania

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405